Process Excellence

Role & responsibilities

Process Optimization: Analyze current operational workflows, identify inefficiencies, and drive continuous improvement initiatives across dark stores.

Standardization: Drive SOP (Standard Operating Procedure) creation and standardization across all locations.

Efficiency Improvement: Focus heavily on reducing picking time, eliminating packing delays, and cutting down operational wastage.

Problem Solving: Conduct structured Root Cause Analysis (RCA) for any operational failures or performance drops.

Performance Monitoring: Monitor operational KPIs, analyze productivity trends, and manage workload balancing and manpower planning.

Cross-functional Collaboration: Partner closely with operations, supply chain, category, and central teams to ensure seamless process optimization.

Key Metrics / KPI Ownership

Picker productivity

Order fulfillment TAT (Turnaround Time)

Order accuracy

Process compliance %

Cost optimization

Preferred candidate profile

Experience: 26 years in quick commerce, e-commerce operations, warehouse management, or fulfillment center optimization (ideally from companies like Flipkart, Blinkit, Zepto, Swiggy Instamart, or BigBasket).

Methodologies: Strong understanding of Lean Six Sigma concepts and time-motion studies.

Technical & Analytical: Advanced Excel/Google Sheets and data analysis skills; experience with Warehouse Management Systems (WMS).

Soft Skills: Strong analytical problem-solving and stakeholder management.