GURUGRAM · FULLTIME
Process Excellence Specialist
WPP Production
Gurugram · onsite · Posted 1d ago
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Section · 01
About this role
Role & responsibilities
- Design, develop, and maintain process flowcharts and all center-specific process documentation.
- Define services and provide end-to-end delivery support.
- Interact with management, peers, and other stakeholders to gain a detailed understanding of processes.
- Maintain and update business rules, including new file creation or modification of existing documentation.
- Understand process requirements, resources, duration, and expected outcomes.
- Collaborate with peers to develop and implement process improvement solutions.
- Identify opportunities for cost and resource optimization and quality improvement.
- Support local and global implementation leads in executing new service deployments and customer onboarding.
- Execute assigned implementation steps and track progress.
- Suggest alternative or reengineered processes to replace or improve current workflows.
- Partially manage small to medium-sized projects, including planning, risk management, milestones, deliverables, and reporting.
- Conduct onboarding for new resources and manage on-the-job training programs.
- Perform Training Needs Analysis (TNA) and design end-to-end training programs for operational teams.
- Manage training resources effectively and drive User Acceptance Tests (UAT) for new processes.
Preferred candidate profile
Must have skills
- Knowledge of process-related tools and equipment.
- Proficiency in Microsoft Office, especially Excel.
- Attention to detail with strong analytical and problem-solving abilities.
- Understanding of project management principles and tools, supporting project planning, execution, and progress tracking
- Willingness to work in a 247 global environment, ensuring flexibility to support business continuity and client needs across time zones.
Good to have skills
- Proficiency in Microsoft PowerPoint and Visio.
- Familiarity with tools like ChatGPT, Microsoft Copilot, or similar AI platforms
- Lean Six Sigma Green Belt
- Strong project management skills for handling small to medium-sized implementations.
- Experience in process reengineering or continuous improvement initiatives.
- Ability to create and deliver structured training sessions effectively.
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Section · 02
Skills
Section · Company
About WPP Production
WPP Production
About
WPP Production offers inspiring growth of all marketing investments through the intelligent automation, activation and production of crafted content. We offer brands a 'modern and smart production solution mixing content and technology with integrated analytics to reduce costs and time-to-market for those with multichannel creative content, development and production needs. WPP Production is committed to an inclusive and supportive culture of equality and diversity - the organization believes that equality is a powerful multiplier of innovation and growth, and diversity helps us bring unique perspectives and skills to the table. WPP Production believes that the health and wellness of its members is critical to their success. If you are ready to kick off your career with Hogarth Studios, you will find best in class benefits and perks which help you live a healthy lifestyle, including health benefits, and free check-ups in the Health and Wellness month.
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