Process Excellence Specialist

Heading Job Role

Main focus is on process and quality improvement ( e.g. in Finance/HR/Controlling/Indirect Purchasing) as well as leading projects (e.g. Transitions/Migrations), ensuring alignment with the organization's strategic objectives and process improvement needs. Deliver projects on time, within scope, and within budget.

Job Role Description

Process Improvement and Lean Six Sigma Initiatives:

•Lead and coordinate dedicated Lean Six Sigma projects to improve operational efficiency and quality, reduce waste and decrease process costs.

•Support migration, implementation, stabilization and automation of processes when transferring them from country organizations into GBS.

•Leading workshops and training sessions to build Lean Six Sigma capabilities within the organization.

Project Planning and Execution:

•Develop comprehensive project plans, including scope, objectives, timelines, resource allocation, and risk management strategies.

•Lead the execution of projects from initiation to closure, ensuring all project deliverables are met.

•Coordinate and collaborate with cross-functional teams and stakeholders across different regions.

•Assist in the development and management of the global project portfolio

•Monitor and report on the status of projects, identifying and addressing any potential risks or issues.

•Ensure projects are aligned with the overall business goals and objectives of Global Business Services.

Risk and Issue Management:

•Proactively identify and assess project risks and issues, developing mitigation strategies and contingency plans.

•Escalate critical risks and issues to senior management as necessary, providing recommendations for resolution.

•Ensure compliance with organizational policies, procedures, and standards.

Performance Monitoring and Reporting:

•Establish and track key performance indicators (KPIs) to measure project success and portfolio performance.

•Prepare and present regular status reports, dashboards, and updates to senior management and other stakeholders.

•Conduct post-project evaluations and lessons learned sessions to drive continuous improvement.

•Foster innovative environment

Profile

•University degree.

•Certification in Lean Six Sigma (Black Belt preferred).

•PMP (Project Management Professional) or equivalent certification is highly desirable.

•At least 4 years of professional experience in process and project management, preferably within a global organization or consultancy.

•Proven experience leading projects, with a track record of delivering projects on time and within budget.

•Strong understanding of process and project management methodologies, tools, and best practices

•Practical and hands on experience in documenting As-Is and To-Be processes in e.g. BPMN 2.0.

•Strategic thinking and problem-solving abilities with a focus on driving results and continuous improvement, service delivery mind-set.

•Excellent communication, interpersonal and influencing skills.

•Proven ability to build relationships and collaborate effectively with stakeholders at all levels of the organization.

•Experience with cross-cultural teams and work environment is an advantage.