Process Engineer - Commercial Excellence

Job Summary

Job Title Process Engineer - Commercial Excellence

Our customers are increasingly looking for a solution to their most pressing challenges. To keep making the difference across the health continuum, Philips needs to move from selling products in a transactional manner to also providing solutions that enable high quality, value-based healthcare. The IS&AI team is equipping businesses, markets and functions with process and capabilities to develop, market, sell and deliver solutions to solve the needs of our customers, ensuring consistency, scalability and industry best practices. This strategic program will be a step-change in the value we are able to deliver to our customers.

You would be part of the Intelligent Systems & AI organization. You would collaborate with business, markets and transformation teams part of Accelerate! Program driving sustainable improvement of software supply chain, operations, pricing, sales, delivery & install base management capabilities across Philips.

In this role, you have the opportunity to contribute to the solutions transformation in Philips. As a Commercial Business Capability Expert, you have a broad audience in the business and markets organization with a specific focus on Commercial backbone processes. You will contribute to standardization and scalability of Product model and catalog design, Opportunity management, Quoting, Subscription and Contract Management, Order booking, Billing and Invoicing. Key deliverables include Process design, feature detailing, business alignment, scrum engagements, development oversight, supporting business onboarding, supporting adoption, QMS adoption, training end-users etc.

You are responsible for

Responsibilities

• Process Design & Optimization
  • Support commercial excellence transformation roadmap for Enterprise Informatics
  • Analyze, design, and optimize end-to-end commercial processes.
  • Monitor industry trends and recommend transformative solutions
  • Ensure alignment with the underpinning IT applications including relevant process performance metrics & KPIs and compliance requirements and controls.
  • Identify automation opportunities and application of AI for Commercial backbone processes
• Commercial Excellence Strategy
  • Support the development and execution of commercial excellence initiatives, including pricing strategies, sales effectiveness, and improvements in customer experience.
  • Collaborate with stakeholders to align process improvements with strategic business goals.
• AI & Automation Enablement
  • Collaborate with technology teams to integrate AI/ML solutions into commercial workflow (e.g. Automatic Opportunity creation, Quote creation, Order booking, etc.).
  • Evaluate emerging technologies and recommend innovative solutions for operational efficiency.
• Collaboration & Stakeholder Engagement
  • Work closely with business and IT stakeholders to understand requirements and deliver process improvements.
  • Conduct workshops and training sessions on Commercial backbone processes.
  • Collaborate with the other BCE/BPEs for cross functional requirement
  • Being a change agent by clarifying the impact of the new ways of working including process mining, KPI performance management, adoption traceability etc.
  • Collaborating with Philips University or other parties to support in learning curricula for the stakeholders identified.
  • Building and maintaining communities of practice in your respective domain and ensuring that people competencies and capabilities are in place to execute the standard solutions in their process domains and identify opportunities for improvement.
  • Curate performance impact tracking & reporting, with reference to internal/external benchmarks and relevant targets.

Requirements

• Minimum 2 - 4 years industry experience with University degree desirable in Business, Engineering, Computer Science, or other related field or equivalent combination of academic and work experience
• Good understanding of Management system and QMS
• Experience in backend Commercial processes in combination with E2E process knowhow, technology-based solution mindset.
• Professional demeanor and strong communications skills
• Fluency in English, verbal and written

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.