{"@context":"https://schema.org","@type":"JobPosting","title":"Process Documentation Specialist","description":"

Roles and Responsibilities :

Responsibilities

Create, edit and maintain Support end user documentation, which may include e-learning materials
Understand the business requirements, functional requirements or technical requirements of Support functions to identify improvements and develop documentation for internal and external users
Analyze adoption of Support documentation and tools to determine efficacy and prioritize improvements
Create new documentation or update existing documentation to accurately reflect changes in Support functions or processes
Research, review, and collect available technical information as basis for Support documentation
Suggest, refine and document improvements to Support documentation and processes
Outline a long-term Support documentation storage strategy
Ensure documentation integrity through regular audits of Support documentation
Control access to Support documentation
Create and maintain templates for documentation standards
Train employees on efficient documentation usage
Gain support of Support leadership on documentation and optimization strategies

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