PROCESS DELIVERY SPECIALIST-HUMAN RESOURCES OPERATIONS

Introduction

A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience

Your Role And Responsibilities

As Senior Process Analyst – Recruitment, you are responsible for working with partners and providing end-to-end recruitment support. You will work closely with the client IBM's operation management, and staff. You will define, develop, plan, and implement sourcing strategies to provide a qualified talent pool.

Your Primary Responsibilities Include

• Take ownership of the sourcing life cycle, ensuring process adherence to Service Level Agreements (SLA) as appropriate, and taking actions where necessary to drive success.
• Conduct an initial assessment of the candidate's suitability.
• Follow new methods with the approach for sourcing candidates and generating new leads.
• Work in conjunction with the business head in the establishment of weekly/quarterly/yearly Global Delivery Center goals.
• Utilize ATS to perform candidate screening (and other program tools).
• Ensure detailed screening and selection criteria to identify top talent and resolve the meaningful strength of the talent in the pool.
• Update the status of Candidates on the Applicant Tracking System (ATS) regularly.
• Perform other miscellaneous duties as required by management.
  
  

Preferred Education

Master's Degree

Required Technical And Professional Expertise

• Graduate/Postgraduate with a minimum of 3-5 years of experience in recruitment standard methodologies (preferably in ITES / BPO / FA).
• Experience in building rapport and collaborating with Hiring Managers through the open requisition, sourcing, debriefing and offer stages.
• Expertise in sourcing through social media channels and other innovative sourcing channels.
• Demonstrable experience in partner management and strength to hold difficult conversations with them.
• Build expertise in deep domain knowledge and understanding of business strategy and drive innovation.
  
  

Preferred Technical And Professional Experience

• Experience in direct sourcing and recruitment experience in a corporate or consultancy (RPO set-up is preferred).
• Equipped with consultative instinct, passionate about recruiting and not view the role as transactional Proficiency and experience in Applicant Tracking Systems (ATS) and Human Resources Information Systems (HRIS) will be an advantage.
• Ambitious individual who can work under their direction towards agreed targets/goals.
• Proven change management and open to it good time management and working under tight deadlines.
• Demonstrated interpersonal skills while contributing to team effort by accomplishing related results as needed.
• Maintain technical knowledge by attending educational workshops, reviewing publications.