PROCESS DELIVERY SPECIALIST-HUMAN RESOURCES OPERATIONS

Introduction

A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.

Your Role And Responsibilities

As Process Analyst - Recruitment, you collaborate with partners to deliver comprehensive recruitment support. You will closely engage with the client, IBM's operations management, and staff.

Your Primary Responsibilities Include

• Take partial ownership of the sourcing life cycle, ensuring process adherence to Service Level Agreements (SLA) as appropriate, and taking actions where necessary to drive success.
• Your responsibilities include defining, developing, planning, and executing sourcing strategies to establish a qualified talent pool.
• Assess candidate suitability and implement innovative sourcing methods for lead generation.
• Collaborate with the business head to establish Global Delivery Centre goals.
• Utilize ATS for screening, maintain detailed selection criteria, update candidate status regularly, and perform additional duties as needed by management.
  
  

Preferred Education

Master's Degree

Required Technical And Professional Expertise

• Graduate or postgraduate with a minimum of 1 year of experience in direct sourcing and recruitment experience (preferably in ITES/BPO/FA and RPO setup is preferred).
• Proven ability to build rapport and collaborate with stakeholders throughout the requisition, sourcing, debriefing, and offer stages.
• Proficient in utilizing social media and other creative sourcing channels for effective candidate acquisition.
• Demonstrated expertise in partner management, including handling challenging conversations effectively.
• Develop in-depth knowledge in Talent Acquisition and other HR-related domains, comprehend business strategy, and foster innovation.
• Possess a consultative approach, passionate about recruitment with a non-transactional mindset.
• Familiarity with Applicant Tracking Systems (ATS) and Human Resources Information Systems (HRIS) will be an advantage.
  
  

Preferred Technical And Professional Experience

• Self-directed and ambitious achiever, meeting targets effectively.
• Demonstrated ability to analyze complex data, complemented by strong interpersonal and organizational skills.
• Excellent communication skills in English both oral and written.
• Enhance technical skills by attending educational workshops, reviewing publications, etc.