Process Delivery Specialist-Human Resources Operations

Your primary responsibilities include:

Inputs and processes employee data in the HR System to provide accurate and timely information to a variety of HR Services

Working on complex transactions requiring review & eligibility checking

Runs reports & performs reconciliations between various reports

Interface with customers to resolve questions and issues regarding compensation administration/processes

Provides data for any internal business controls team as required

Ensure compliance to the clients existing standards

Provides services that relies on the processed employee data to meet the demand of the Service Level Agreement (SLA)

Provides solutions to issues brought up by the contact centre according to policy guidelines set

Has strong knowledge of Core HR (excluding recruitment) related processes & should have worked on SAP HRMS

Strong knowledge of MS Excel

Ability to manage multiple, diverse priorities under time pressure to meet key customer and financial deadlines

Ability to pre-empt potential issues and reprioritize work to meet ever changing needs of customers both internal and external; proactively follows up with key customers on resolution and action plans

Ability to think through complex issues and situations and develop robust, well thought out solutions which meet the need of the business

Ability to trouble-shoot and implement changes in his/her processes; ability to identify major areas of concern regarding compliance to travel policy as well as recommend measures to address identified exceptions; ability to analyse and present travel spending data in a way that will provide optimum benefits to the business

Effectively Works with Others - Works well with internal customers and external suppliers and can positively influence others in problem solving and work process improvements

Excellent Customer Service skills ability to communicate to all people at all levels within the organization. Must have the ability to resolve difficult customer service issues

High degree of numeracy skills with meticulous attention to details

Teamwork the ability to work well within the team is key to this role

Should have excellent communication skills (oral & written) in English

Should have strong MS Excel & SAP HRMS knowledge

Should be from Core HR background

Should be open to working in rotational shifts