PROCESS DELIVERY SPECIALIST-HUMAN RESOURCES OPERATIONS

Employees in this specialty should have knowledge in SAP HR Management System. This will be key as they execute the different key Human Resource Delivery processing activities. This knowledge coupled with their understanding of client-specific policy is essential for Human Resources Delivery specialties. Should an issue be identified, employees will need to reach out to upstream and downstream processes to resolve the issue. A good understanding of the end-to-end HRMS System and Process will allow them to navigate through these dependencies seamlessly. There may be occasions when employees will be required to perform system testing.

Your primary responsibilities include:

Inputs and processes employee data in the HR System to provide accurate and timely information to a variety of HR Services

Working on complex transactions requiring review & eligibility checking

Runs reports & performs reconciliations between various reports

Interface with customers to resolve questions and issues regarding compensation administration/processes

Provides data for any internal business controls team as required

Ensure compliance to the clients existing standards

Provides services that relies on the processed employee data to meet the demand of the Service Level Agreement (SLA)

Provides solutions to issues brought up by the contact centre according to policy guidelines set

Required Education:

Bachelor's Degree

Preferred education

Master's Degree

Required Technical and Professional Expertise:

Years of Experience:
2 - 4