Process Definition - Contact Centre
Manning Consulting · Pune · onsite · Posted 38d ago
About a minute. You'll make an account on the way through.
About this role
Role: Process Definition Specialist (IC Role)
Location: Pune
Exp: 10+ Years
Salary: Upto 24 LPA
The person will help the company understand, document, and improve how a Service Desk / Contact Centre works.
Role:
- Understand the current process and how work is being handled.
- Create process flowcharts showing the current and future process.
- Collect and analyse data such as tickets, calls, SLA, AHT, FCR, CSAT, etc.
- Check whether the team is meeting SLA/KPI targets.
- Identify process gaps, issues, risks and dependencies.
- Prepare and update SOPs and process documents.
Interested candidates, please share cv at [email removed] | [phone removed]
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Skills
About Manning Consulting
Manning Consulting
11-50
employees
2008
18 years old
New Delhi, Delhi
India
₹4.5L PA avg
Avg at Manning Consulting
₹20L – ₹25L PA
This role
About
"Welcome To MANNING CONSULTING".
Manning is a recruitment firm excelling in providing high-skilled and qualified professionals. Our service is designed to make your business more successful by ensuring that you have the very best people on the board to make that happen. We bring a unique, flexible and quite an unbeatable solution to your staffing requirement. Having worked with diverse industry segments and addressing staffing needs across management functions/level. We firmly believe in devoting quality time towards our clients in understanding their requirement and dedicating our entire resources towards fulfilling our commitments.
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Work-life
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