Process Associate

• Handle customer orders received through emails, portals, and internal systems.

• Enter, validate, and process orders accurately in ERP/CRM systems.

• Coordinate with internal teams for order fulfillment, dispatch, and invoicing.

• Track order status, resolve discrepancies, and handle customer queries.

• Maintain order records, reports, and related documentation.

• Ensure compliance with client requirements, SLAs, and internal policies.

• Coordinate with US and Canada clients.

- Bachelor's or Master's degree in any relevant stream (BA, B.Com, M.Com, MA, B.Ed., M.Ed., etc.).

• Fluent English communication.

• Strong attention to detail and accuracy.

• Proficiency in MS Office, especially Excel.

• Basic understanding of order processing and quote-to-cash processes.

• Ability to multitask in a fast-paced environment.

• BPO/KPO experience preferred.