Process Associate

Job Description- Process Associate to the CEO

Position Overview The Process Associate to the CEO plays a critical role in ensuring the smooth functioning of the CEO's office by providing high-level administrative, operational, and coordination support. This position requires exceptional organizational skills, confidentiality, professionalism, sound judgment, and the ability to represent the CEO with confidence and maturity.

Key Responsibilities:

• Act as the primary point of contact between the CEO and internal/external stakeholders.

• Screen and manage phone calls, emails, messages, and official communication.

• Prioritize and handle incoming requests with discretion and professionalism.

• Manage the CEO's calendar, appointments, meetings, and travel schedules

• Coordinate meetings, travel, and logistics.

• Prepare agendas, reports, presentations, executive correspondence, and Minutes of Meetings (MoMs).

• Maintain confidential records, files, and documentation.

• Follow up with internal and external stakeholders on action items and reports.

• Welcome and coordinate VIP guests and visitors.

• Represent the CEO in meetings or communications when delegated

• Prepare PowerPoint presentations and business documents.

• Coordinate personal scheduling and confidential administrative matters as assigned.

• Updating and maintaining Sales tracker Professional Conduct & Workplace Expectations The Process

Associate represents the CEO's office and is expected to:

• Demonstrate professionalism, maturity, and integrity.

• Communicate courteously with employees, clients, and visitors

• Maintain confidentiality at all times.

• Be punctual, proactive, and accountable. Professional Appearance The Process Associate serves as an extension of the CEO's office. Accordingly, maintaining a consistently professional image and conduct is an essential aspect of the role.

The successful candidate is expected to:

•Demonstrate professionalism, maturity, and composure in every interaction.

•Be courteous, approachable, and respectful while communicating with employees, clients, vendors, and visitors.

•Maintain a positive attitude and solution-oriented mindset, even in high-pressure situations.

•Exhibit punctuality, reliability, and ownership of assigned responsibilities.

•Maintain strict confidentiality regarding business and personal information entrusted by the CEO.

The Process Associate is expected to:

Wear formal or business-professional attire.

• Maintain neat, well-groomed hair and an overall tidy appearance. • Present themselves in a fresh, confident, and professional manner.

• Maintain good personal hygiene.

• Ensure overall grooming reflects the professional standards of the organization.

Key Skills & Competencies

• Proven Process Associate experience (2–4 years preferred).

• Excellent organizational, communication, and time management skills.

• High level of confidentiality and discretion.

• Strong Microsoft Office and Google Workspace proficiency.

• Tech-savvy with excellent presentation and documentation skills.

Qualification

• MBA / Post Graduate / Professional Qualification. Preferred Industry

• Banking, Financial Services, Insurance, FinTech. Benefits

• Health Insurance

• Accidental Insurance

• EPF

What Success Looks Like A successful Process Associate is trusted by leadership, respected by colleagues, and represents the CEO and the organization with professionalism, reliability, confidentiality, and excellent execution.