Process Associate

Job Summary

The Analyst is responsible for reviewing and assessing websites, products, merchants, and certification applicants to identify potential compliance, policy, and risk concerns.

The role involves conducting online research and background investigations using Open-Source Intelligence (OSINT), internal tools, and available data, making informed decisions, and preparing clear and accurate reports. The Analyst should be comfortable working in a fast-paced environment, managing multiple priorities, and meeting deadlines.

Candidates from Trust & Safety, Compliance, Risk Analysis, Research, Content Moderation, Online Investigations, Fraud/Risk Operations, or related backgrounds are encouraged to apply.

Key Responsibilities

• Review, analyze, and classify certification applicants, websites, products, and merchants.
• Conduct online research and background investigations using OSINT and internal tools.
• Review website content, products, and policies to identify compliance risks or potential violations.
• Analyze information from multiple sources and make accurate decisions, including when information is incomplete or ambiguous.
• Prepare clear, concise, and accurate reports within defined timelines.
• Escalate complex cases, questions, or potential risks to the appropriate team.
• Maintain accurate records and support program documentation.
• Communicate with clients and internal stakeholders through email, phone, or virtual meetings when required.
• Collaborate with Legal, Engineering, Product Management, and other teams as needed.
• Support process improvements, audits, and other assigned projects.
• Monitor relevant billing or payment information and escalate concerns when required.
• Handle sensitive or potentially offensive online content professionally.
• Accept feedback, adapt to changes, and continuously develop knowledge and skills.

Key Skills & Competencies

• Strong analytical, research, and investigative skills.
• Good understanding of risk, compliance, policy, or content review processes.
• Excellent attention to detail and problem-solving ability.
• Strong written and verbal communication skills in English.
• Ability to make sound decisions using available information.
• Good time management, prioritization, and ability to meet deadlines.
• Self-motivated and comfortable working independently.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency in Microsoft Excel, Google Sheets, and Google Workspace.
• Comfortable working with large amounts of information and conducting online research.
• Comfortable working with potentially sensitive or offensive content.

Relevant Backgrounds

Experience in any of the following areas will be considered relevant:

• Trust & Safety
• Content Moderation
• Compliance
• Risk Analysis / Risk Operations
• Online Research / Investigations
• Fraud Operations
• Policy Enforcement
• Quality / Audit
• OSINT / Background Research