Process Associate

Roles and Responsibilities :

• Handle customer inquiries via phone calls, emails, or chats in a professional and courteous manner.
• Provide accurate information to customers regarding products/services offered by the company.
• Resolve customer complaints and issues promptly and efficiently.
• Meet performance targets for call handling time, quality metrics, and first-call resolution rates.

Job Requirements :

• 0-5 years of experience in an International BPO environment with focus on Customer Support/Service/Technical Support roles.
• Strong communication skills with excellent verbal fluency in English language (International Voice Process).
• Ability to work effectively in a fast-paced blended process environment with multiple priorities simultaneously.