Process Associate

Roles and Responsibilities

• Handle customer queries via phone calls, emails, or chats in a professional and courteous manner.
  
• Provide accurate information to customers regarding products/services offered by the company.
  
• Meet performance targets set for quality, productivity, sales conversion rates, etc.
  
• Resolve customer issues promptly and efficiently while maintaining high levels of satisfaction.
  
• Collaborate with team members to achieve common goals and objectives.