Process Associate

Roles and Responsibilities :

• To ensure and maintain high level of customer service by taking ownership of customer enquiries and handling of orders from receipt. Backend support.
• Receive and review customer orders via emails, portals, or other internal systems.
• Accurately enter and validate order details in ERP/CRM systems.
• Coordinate with cross-functional teams (inventory, logistics, finance) for seamless order execution.
• Monitor order status, update customers, and resolve any discrepancies or delays.
• Generate and manage all related documentation like invoices, shipping labels, and dispatch reports.
• Handle order-related queries from clients and provide timely resolutions.
• Ensure compliance with client-specific terms, service-level agreements, and internal policies.
• Maintain records of transactions and generate daily/weekly order reports.
• Identify process gaps and suggest improvements to increase efficiency.
• Support internal audits and maintain high data accuracy standards.
• Coordinate with US and Canada clients.
• Communication in English should be fluent.

Job Requirements :

• 0-5 years of experience in BPO operations, blended processes, business development, or international voice process.
• Strong attention to detail and accuracy.
• Proficiency in MS Office (especially Excel) and experience with ERP/CRM systems.
• Ability to handle multiple tasks in a fast-paced environment.
• Basic understanding of supply chain, order processing, or fulfillment cycles.
• General understanding of the quote-to-cash processes
• Familiarity with Automation Solutions or similar products and service
• BPO/ KPO Experience is Preferred
• Good communication and interpersonal skills.