Process Associate- Voice & Non-Voice

Job description

Key Responsibilities:

Respond to customer queries and concerns via email in a timely and professional manner.

Investigate customer issues and provide accurate resolutions.

Maintain high-quality written communication and ensure customer satisfaction.

Escalate complex issues to the appropriate teams when necessary.

Document customer interactions and update records in CRM systems.

Collaborate with internal departments to resolve customer concerns.

Perks & Benefits:

Opportunity to develop strong emotional intelligence.

In-depth knowledge of products and services.

Build transferable professional skills.

Learn customer education without aggressive selling.

Enhance problem-solving and communication abilities.

Scope to work on personal or side projects

Joining: Must be available to join immediately

Work Mode: Work From Office (WFO)

Shift: Nightshift

Contact Details

Email: [email removed]