Process Associate (Voice / Non-Voice Process - Mandatory Night Shift)

Job description

• Designation: Process Associate (Voice / Non-Voice Process - Mandatory Night Shift)
• Location: Tirunelveli

We are seeking dynamic, customer-oriented individuals to join our team as Process Associates for our night-shift voice operations. In this role, you will manage both inbound and outbound customer communications, ensuring a high standard of service and support.

Role & Responsibilities

• Customer Support: Handle inbound and outbound calls professionally to resolve customer inquiries and provide exceptional service.
• Workflow Compliance: Adhere strictly to approved workflows and organizational guidelines when responding to customer queries.
• Collaboration: Work effectively with team members and cross-functional teams to meet performance targets and maintain service quality. Relationship Building: Maintain a friendly, empathetic, and professional behaviour to build positive relationships with customers.

Candidate Profile & Skills Required:

• Prior experience in a call center environment is highly ideal. However, candidates with experience in any industry, as well as motivated freshers, are welcome to apply.
• Communication: Excellent verbal communication skills in English (clear and accurate) are mandatory.

Language Proficiency:

• High proficiency in English and multiple regional languages, specifically Hindi, Telugu, and Malayalam, will be highly preferred.

Geographic Requirement:

• This position is strictly open to candidates currently residing in or native to Tirunelveli, Tamil Nadu.

Position Details & Compensation

• Employment Type: Full-Time, Permanent
• Job Location: Tirunelveli (Work From Office)
• Shift Timings: Night Shift: 20:30 Hrs to 06:30 Hrs
• Remuneration: 1.8 LPA to 3.50 LPA (depending on experience and interview performance)

Benefits & Perks

• Attractive performance-based incentives
• Additional allowances

How to Apply:

If your profile aligns with these requirements and you are interested in pursuing this opportunity, please share your updated CV along with your current contact number for further review at [email removed]