Process Associate - Telecom

Job Role/Purpose: The Process Associate is responsible for collecting, organizing, and validating vendor invoices, including invoices tags , contracts, and account-specific details through direct communication with vendors. This role ensures all materials are accurately named, stored, and tracked in accordance with team policies while maintaining clear visibility through Salesforce and related reporting tools. In addition to gathering baseline data, the Associate builds and maintains reporting that serves as the foundation for all future analysis and negotiations. Strong collaboration, attention to detail, and effective written and verbal communication are essential to ensure accurate information sharing, resolve data inquiries, and deliver complete baseline data to negotiators and analysts, enabling sustained cost savings and contractual compliance.

Overview: The ideal Telecom Associate is personable, confident, and highly motivated to communicate and collaborate with U.S. based team members and vendors. They build strong relationships and effectively engage vendors to obtain all required materials in a timely manner, using professionalism and charm to drive cooperation. The Associate is skilled at de-escalating challenging situations, escalating issues when appropriate, and creatively problem-solving to ensure clients are set up for success with accurate and complete data. The Associate works closely with a U.S.-based manager, providing regular updates, seeking guidance, and maintaining alignment to ensure deadlines and quality standards are consistently met.

Key Competencies & Skills

·       Communication & Relationship Management: Communicates clearly and confidently with vendors and U.S.-based team members to build rapport, de-escalate issues, and ensure timely, accurate collection of required materials.

·       Learning Agility & Collaboration: Quickly adapts to new processes and tools, incorporates feedback, and works closely with entire team and cross-functional partners to stay aligned and resolve issues effectively.

·       Data Accuracy, Analysis & Attention to Detail: Highly proficient in Excel and comfortable working with large, complex datasets; leverages formulas and strong foundational math skills to validate usage, quantities, and totals, identify discrepancies, and ensure data integrity.

·       Efficiency & Process Discipline: Manages time and priorities effectively, maintains organized tracking in Salesforce, and consistently meets deadlines while ensuring visibility, accountability, and data completeness

·       Strong understanding of telecom line items and vendor operations

·       understanding of wireline telecom voice and data services and how they are billed

·       Prior experience in international calling Telecom Vendors

·       Familiarity with US demographics

Professional Experience

2 to 5 years of professional experience, ideally in roles involving regular interaction with U.S.-based clients and vendors. They are highly organized and dependable, with a proven ability to manage task lists and balance competing priorities in deadline-driven environments. Comfortable working with large volumes of data, the Associate demonstrates strong proficiency in Excel and maintains a consistent focus on accuracy and follow-through. Prior client- or vendor-facing experience via phone and email is essential, while experience collaborating with global or cross-functional teams is a plus. Above all, the Associate is reliable, detail-oriented, and committed to delivering high-quality, complete work.

Cultural Fit

Reliable and deeply committed to producing high-quality work, demonstrated through meticulous attention to detail, thoughtful questioning of processes for continuous improvement, and consistent on-time delivery. They are self-motivated, enjoy working with vendors, and are driven by the opportunity to help clients save money. They thrive in a team environment, contribute positively to group dynamics, and encourage others to perform at their best.

Notes

candidates Should go through the standard excel & written communication assessment prior to the US Manager interview.