Process Associate / Junior Process Associate – Contracts Administration (S2C)

Did you know KONE moves over one billion people every day We employ over 60,000 professionals in over 60 countries worldwide joined together by a shared vision to Deliver the best people flow experience. As a global leader, we provide elevators, escalators, automatic building doors as well as solutions for maintenance and modernization to add value to buildings throughout their lifecycle. Through more effective People Flow®, we make people's journeys safe, convenient and reliable, in taller, smarter buildings.

Job Title - Process Associate / Junior Process Associate - Contracts Administration (S2C)

Job Location - Ambattur, Chennai

Are you the One

Hard Skills

• Bachelor's degree in commerce, Business Administration, or related discipline

• 1-4 years of experience in Contract Administration, Operations, Shared Services, or related functions

• Experience working with business systems and documentation processes

• Good understanding of contract data validation activities

• Proficiency in Microsoft Excel, Outlook, Word, and basic reporting activities

• Ability to maintain accurate records and audit documentation

• Basic awareness of AI tools such as Microsoft Copilot or similar business productivity assistants

• Ability to write clear prompts to summarize information, structure data, draft communication, and support analysis

• Awareness of automation concepts such as workflow automation, exception handling, approvals, and process triggers

• Basic understanding of how tools such as Power Automate, Power Apps, Power BI, or similar platforms can support business process improvement

• Ability to describe business requirements, process steps, data inputs, outputs, and validation rules for automation opportunities

• Understanding of responsible AI usage, including data privacy, confidentiality, output validation, and human review before decision-making

AI & Automation Awareness Expectations

• Demonstrates curiosity to learn how AI and automation can improve contract administration and business operations

• Uses AI tools as a productivity enabler while applying judgment, validation, and accountability

• Understands that AI output must be reviewed for accuracy, relevance, and compliance before being used

• Can identify simple use cases where automation may reduce repetitive effort, improve data quality, or shorten processing time

• Supports continuous improvement by sharing practical pain points, process deviations, and improvement ideas with the team

• Maintains awareness of data sensitivity and avoids entering confidential or restricted information into unapproved tools

Soft Skills

• Strong attention to detail and commitment to quality

• Good communication and coordination skills

• Time management and prioritization abilities

• Process-oriented and improvement-focused mindset

• Accountability, ownership, and willingness to validate outcomes

• Problem-solving ability with curiosity to explore better ways of working

• Team collaboration skills across process, business, and technology stakeholders

• Learning agility to adopt new digital tools, AI-enabled ways of working, and automation concepts

• Customer-focused approach with a strong sense of service quality and business impact

What will you be doing

As an Associate - Contracts Administration, you will:

• Perform basic contract validation and data verification activities

• Ensure accurate entry of contract information into business systems

• Review contract requests for completeness before processing

• Maintain proper documentation and audit trails for processed contracts

• Support contract lifecycle activities in accordance with established procedures

• Coordinate internally to resolve incomplete requests and obtain required information

• Adhere to SLA timelines, quality standards, and compliance expectations

• Assist in maintaining contract trackers, dashboards, and status reports

• Escalate discrepancies, process issues, and recurring exceptions when required

• Support audit, control, and compliance requirements

• Use AI-enabled productivity tools responsibly to summarize information, draft business updates, check completeness, and improve day-to-day efficiency

• Identify repetitive manual tasks and suggest opportunities for automation, standardization, or process simplification

• Collaborate with process experts and automation teams by clearly explaining business requirements, exceptions, and expected outcomes

• Validate outputs from AI or automation tools before business use, ensuring accuracy, confidentiality, and human accountability

What do we offer

• Career progression and opportunities within a global organization
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Comprehensive learning and development programs covering a wide range of professional skills
• You are surrounded by funcolleagues and a lively working environment within Business Services team and KONE Front Line. The best part is all leaders are great and open-minded

Click on apply if you have a passion for meeting up with people and a desire to make an impact in the elevator and escalator industry.

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