Process Associate- International Voice

Contact HR: [phone removed] (Seema Nair)

Company : Turnaround International Job Title: Process Associate

Industry: KPO (US Process)

Experience: 0 to 5 Years

Office Location: Office No. 203, Pentagon Tower P2, Second Floor, Magarpatta City, Pune 411028

Job Overview:

We are hiring Process Associates for our US Process (Night Shift). The role involves handling client interactions, managing billing/insurance/legal processes, and ensuring smooth operational workflow.

Key Responsibilities:

Work on Medical Billing / Insurance / Legal / Ancillary / RCM

Handle Inbound & Outbound Calls

Manage client queries and resolve issues efficiently

Provide information about services, products & offers

Maintain accurate data and prepare reports

Ensure strong project and process management

Collaborate with cross-functional teams

Shift Timing: 7:45 PM 5:15 AM (Night Shift)

Week Off: Saturday & Sunday (Fixed)

Transportation: Self-travel (No company transport provided)