Process Associate - Insurance

Role: Process Associate- BPO-1 to BPO-3

Location: Mumbai

Experience: 1-7 Years

Skillset:

Insurance Domain

Insurance Claims

Back Office Operations

Claims Management

Policy / New Business Management

Process Associate

UK Life and Pension Domian

Responsibilities:

BPO-1:

• Ability to communicate in English (verbal & written)
• Should be able to develop system and process understanding
• Responsible for sharing process updates with ops team.
• Responsible for daily inventory/ transactions clearance
• Should highlight any gaps / change management in current SOP's
• Must be able to learn sub processes within the function
• Must be able to understand principles of insurance, insurance contracting, claims and policy servicing function

BPO-2:

• Ability to communicate in English (verbal & written) to discuss subject matter with clients in a clear and professional manner
• Should be able to develop system and process understanding
• Responsible for sharing process updates with ops team.
• Responsible for daily inventory/ transactions management
• Should highlight any gaps / change management in current SOP's
• Must be able to understand principles of insurance, insurance contracting, claims and policy servicing functions
• Must be able to develop process documents such as procedures, workflows, other training documents
• Should participate in projects initiated at a team level.

BPO-3 &4:

• Ability to communicate in English (verbal & written) to discuss subject matter with clients in a clear and professional manner
• May be required to conduct process training for new joiners and act as a mentor for existing associates
• Requires in-depth knowledge and proficiency in all aspects of transaction processing function Responsible for creating and publishing plan level & operational reports Should highlight any gaps / change management in current SOP's
• Must be able to understand principles of insurance, insurance contracting, claims and policy servicing functions
• Should participate in projects initiated at a team level