Process Associate Human Resource Operations - EDM

Introduction

A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience. 

Your Role And Responsibilities

• Support employee lifecycle activities by maintaining and updating employee information in HR systems.
• Assist in preparing employee-related documents such as employment letters, verification letters, and other HR correspondence.
• Learn and perform basic employee data transactions in HR System.
• Handle employee requests and queries through ServiceNow (SNOW) under the guidance of senior team members.
• Maintain accurate employee records while ensuring data quality and confidentiality.
• Track and complete assigned requests within defined timelines.
• Coordinate with HR and internal teams to resolve employee data-related queries.
• Support process improvement initiatives and documentation activities.
  
  

Preferred Education

Master's Degree

Required Technical And Professional Expertise

• Bachelor's degree in any discipline (BBA, B.Com, BA, B.Sc, MBA-HR, or equivalent preferred).
• Freshers or candidates with up to 1 year of experience are welcome to apply.
• Basic understanding of HR processes or HR operations is an added advantage.
• Internship experience in HR will be considered a plus.
• Willingness to work Night Shifts
• Selected candidates will be required to undergo a comprehensive background verification process. This verification may take up to 6 weeks to complete, and the
  
  

Preferred Technical And Professional Experience

• Strong attention to detail and accuracy.
• Good written and verbal communication skills.
• Basic knowledge of MS Excel, Word, and Outlook.
• Willingness to learn HR systems such as Workday and ServiceNow.
• Ability to manage multiple tasks and meet deadlines.
• Good analytical and problem-solving skills.
• Team player with a positive attitude and eagerness to learn