Process Analyst

Role & responsibilities

Job Description Process Analyst

Process Excellence / Operations / ERP

Experience

1- 2+ Years

Qualification

Bachelors Degree in Mechanical Engineering

Surat

We are looking for a Process Analyst with a Mechanical Engineering background and 2+ years of experience to analyze, document, improve, and standardize business and manufacturing processes in the jewellery industry.

The candidate will work closely with all Cross Business Functions to understand existing processes, identify gaps, define improvement opportunities, and support ERP implementation and process automation.

Key Responsibilities

1. Cross-Functional Coordination

• Coordinate with cross functional business functions across the organization.
• Conduct discussions with users to understand requirements and operational challenges.
• Act as a bridge between business users and the technical/ERP team.
• Follow up on process issues and ensure timely resolution.
• Conduct process training for users whenever required.

2. Process Analysis & Improvement

• Study existing jewellery manufacturing and business processes.
• Understand the complete process flow
• Identify process gaps, bottlenecks, duplicate activities, and manual work.
• Analyze root causes of process issues and recommend improvements.
• Develop and maintain As-Is and To-Be process flows.
• Standardize processes across departments and locations.
• Support continuous improvement and process optimization initiatives.

3. ERP & System Process Analysis

• Analyze business requirements and map them into ERP workflows.
• Work with ERP/IT teams to define system requirements.
• Prepare functional requirements for new features, customizations, and process changes.
• Perform User Acceptance Testing (UAT) for ERP developments.
• Prepare test cases and validate system functionality against business requirements.
• Identify discrepancies between actual business processes and ERP processes.
• Support ERP implementation, rollout, and process adoption.

4. Documentation & SOP

• Prepare and maintain:
• Standard Operating Procedures (SOPs)
• Process Flow Documents
• Business Requirement Documents (BRD)
• Functional Requirement Documents (FRD)
• UAT/Test Cases
• Ensure processes are properly documented and communicated to concerned teams.
• Regularly review and update SOPs based on process changes.

5. Continuous Improvement

• Identify opportunities for automation, digitization, and process standardization.
• Reduce manual data entry and duplicate work.
• Improve process visibility and traceability.
• Support implementation of new systems, workflows, validations, and controls.
• Track the impact of implemented process improvements.