Process Analyst - Human Resource Operations - Learning Administration
IBM · Bengaluru · onsite · Posted 9d ago
Undisclosed2–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Your Role and Responsibilities:
- Create and maintain courses, classes, curricula, certifications, learning plans and learning paths in LMS.
- Configure instructor-led, virtual instructor-led and self-paced programs.
- Upload and deploy SCORM, AICC, xAPI and digital learning content.
- Perform end-to-end functional testing before production deployment.
- Validate content launch, bookmarking, completion, passing score and transcript updates.
- Manage learner enrollments, assignments, waitlists, cancellations and completions.
- Resolve learner, instructor and manager queries within SLA.
- Maintain LMS data integrity and training records.
- Generate reports on completion, attendance, compliance and learning metrics.
- Coordinate with learning partners, vendors and content developers.
- Identify automation and process improvement opportunities.
- Support virtual classroom scheduling and session administration.
Required Education:
Bachelor's Degree
Preferred Education:
Master's Degree
Required Technical and Professional Expertise:
- Graduate with 1-2 years experience in Learning Administration, HR Operations or Learning Operations.
- Experience working on Learning Management Systems preferred.
- Experience supporting global stakeholders preferred.
Preferred Technical and Professional Experience:
- Knowledge of LMS administration and learning operations.
- MS Excel and reporting proficiency.
- Strong communication and customer service skills.
- Analytical and problem-solving capabilities.
- Attention to detail and data accuracy.
- Ability to work in a fast-paced, deadline-driven environment.
Years of Experience:2 - 4
Sourced from naukri
Skills
Customer ServiceAutomationlmslearning management systemsSCORMFunctional TestingProcess ImprovementInstructordeploymenthuman resource operationsProduction DeploymentHR OperationsoperationsAdministrationcomplianceexcel
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