BENGALURU · FULLTIME
Process Analyst - Human Resource Operations - Learning Administration
IBM
Bengaluru · onsite · Posted 5d ago
Sourced from
Undisclosed2–4 yrsfulltimeBengaluru
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Section · 01
About this role
Your Role and Responsibilities:
- Create and maintain courses, classes, curricula, certifications, learning plans and learning paths in LMS.
- Configure instructor-led, virtual instructor-led and self-paced programs.
- Upload and deploy SCORM, AICC, xAPI and digital learning content.
- Perform end-to-end functional testing before production deployment.
- Validate content launch, bookmarking, completion, passing score and transcript updates.
- Manage learner enrollments, assignments, waitlists, cancellations and completions.
- Resolve learner, instructor and manager queries within SLA.
- Maintain LMS data integrity and training records.
- Generate reports on completion, attendance, compliance and learning metrics.
- Coordinate with learning partners, vendors and content developers.
- Identify automation and process improvement opportunities.
- Support virtual classroom scheduling and session administration.
Required Education:
Bachelor's Degree
Preferred Education:
Master's Degree
Required Technical and Professional Expertise:
- Graduate with 1-2 years experience in Learning Administration, HR Operations or Learning Operations.
- Experience working on Learning Management Systems preferred.
- Experience supporting global stakeholders preferred.
Preferred Technical and Professional Experience:
- Knowledge of LMS administration and learning operations.
- MS Excel and reporting proficiency.
- Strong communication and customer service skills.
- Analytical and problem-solving capabilities.
- Attention to detail and data accuracy.
- Ability to work in a fast-paced, deadline-driven environment.
Years of Experience:2 - 4
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Section · 02
Skills
Customer ServiceAutomationlmslearning management systemsSCORMFunctional TestingProcess ImprovementInstructordeploymenthuman resource operationsProduction DeploymentHR OperationsoperationsAdministrationcomplianceexcel
Section · Company
About IBM
IBM
IT Services & Consulting
130k+
employees
1911
115 years old
Bangalore / Bengaluru, Karnataka
India
About
IBM has been dedicated to every client's success and to creating innovations that matter for the world.
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