Process Analyst Human Resource Operations - EDM

Introduction

A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience. 

Your Role And Responsibilities

As a Process Analyst – EDM, you will be supporting employee and business needs in delivering outstanding HR services for employees.

Your Primary Responsibilities Include

• Support employee lifecycle activities by maintaining and updating employee information in HR systems.
• Assist in preparing employee-related documents such as employment letters, verification letters, and other HR correspondence.
• Handle employee requests and queries through ServiceNow (SNOW) under the guidance of senior team members.
• Maintain accurate employee records while ensuring data quality and confidentiality.
• Track and complete assigned requests within defined timelines.
• Coordinate with HR and internal teams to resolve employee data-related queries.
• Support process improvement initiatives and documentation activities.
• Engage with customers to address queries and concerns related to compensation administration and processes.
• Provides data for the internal business controls team as required.
• Ensure compliance with the client's existing standards.
• Understand and adhere to HR policies, and regulations, and respond to employee queries.
  
  

Preferred Education

Master's Degree

Required Technical And Professional Expertise

• Graduate with 1-2 years of experience in EDM at an International IT/ITES Company.
• Ability to communicate and resolve difficult customer service issues.
• Proficient in EDM processes (excluding Recruitment).
• Ability to troubleshoot and implement changes in the processes.
• Collaborates effectively with internal customers and external suppliers, demonstrating positive influence in problem-solving and work process enhancements.
• Willingness to work Night Shifts
• Selected candidates will be required to undergo a comprehensive background verification process. This verification may take up to 6 weeks to complete, and the
  
  

Preferred Technical And Professional Experience

• Proficient in MS Office applications.
• Excellent communication skills in English both oral and written.
• Self-directed and ambitious achiever.
• Meeting targets effectively.
• Demonstrated ability to analyze complex data, complemented by strong interpersonal and organizational skills.