HYDERABAD · FULLTIME
Problem Manager
Anblick Solutions
Hyderabad · onsite · Posted 6d ago
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Section · 01
About this role
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- Review incidents that occurred and investigate why they took place, how they were resolved, how they can be prevented or mitigated in the future.
- Coordinate and moderate Post Incident Review meetings, as well as all follow up investigative communications
- Statistical analysis, tracking and communication of metrics associated with said incidents
- Investigate metrics to identify trends and highlight opportunities for improvements
- Establish strong partnerships with teams across to ensure root causes are clearly explained, documented, and improvements are acted upon
- Demonstrate a sound understanding of functional/business objectives that drive and shape technology requirements
- Host a weekly Always On meeting with technical leadership to present Problem Management metrics
- Assign Problem Tasks or Corrective Actions following a Major Incident to address gaps
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- What you will need:
- Education: Bachelor s degree
- 6+ years of experience in Tech, Engineering or Software Development
- Demonstrated ability to work effectively in a fast-paced, high volume, deadline-driven environment
- Attention to detail, and the ability to apply business intelligence/analytics through the Problem Management process
- Self-motivated to research complex technical issues with minimal oversight
- Clear understanding of ITIL processes, especially Incident and Problem Management
- Superb communication skills: seek understanding when investigating an incident and to track findings clearly in problem records
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- Strong analytical/business intelligence experience
- Impeccable communication skills both written and verbal
- Passion for problem solving and investigative research
- Client Relationship experience
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Section · Company
About Anblick Solutions
Anblick Solutions
454
employees
Addison
US
About
Anblicks, a team of specialists in strategic dUnlock the full potential of your data with Anblicks, a team of strategic data modernization experts. Our tailored services cover seamless data migration, robust re-architecture, and transformative solutions. The "AIM" Framework from Anblicks, encompassing Advise, Implement, and Manage, presents a dynamic methodology that simplifies data management. This approach effectively tailors, launches, and maintains data strategies. Anblicks guides its clients in customizing their data foundation, deploying an insight-driven platform, and provides continuous support with its innovative services. This empowers clients to fully leverage their data assets, securing their future capabilities. The framework promotes data democratization and governance, driving growth and enhancing competitive edges through strategic use of data and AI.
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