Problem Management Specialist

Responsibilities

Analyze and provide specific RCA data to the Director of Global Services Providing recommendations for improvement of products and solutions.

Ensure established guidelines are followed in order to provide quality service Assist in the development and maintenance of a high performing team.

Communicate effectively with all levels of the organization; verbally and written Assist with analysis and identification of chronic problem areas.

Maintain an awareness of new products, and initiatives Other duties as assigned by the Manager.

Review GV, SALT, etc scores provided by the Brand Manager and provide recommendations for improvement.

Achieve monthly KPIs set by management team.

Qualifications

Demonstrated exceptional attention to detail and ability to work as part of a team Superior communication and interpersonal skills

Superior analytical and reporting skills (written/verbal) Proficient with the use of Microsoft Office

Knowledge of various Operating Systems (Windows, Linux)

CCNA and Linux certification

Knowledge of different networking product is a must.

Capable of effectively coordinating with employees in remote locations Positive, can-do attitude

Results driven approach

Motivated, reliable, and goal oriented with a proven dedication to customer care excellence

Exceptional organizational skills, and the ability to multitask with attention to detail

Wireless certification would be an asset

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