Prisma Cloud Customer Success Engineer

Experience - 3 to 8 years

Location - Remote

Shift - EMEA

Job Description

A Prisma Cloud Customer Success Engineer (CSE) is a customer-facing technical role focused on helping customers deploy, adopt, optimize, and get business value.

Core Responsibilities

• Act as the technical point of contact for customers using Prisma Cloud.
• Help customers onboard and configure Prisma Cloud across AWS, Azure, and GCP.
• Understand customer cloud-security requirements and translate them into Prisma Cloud solutions.
• Guide customers through:
• CSPM
• CNAPP
• CIEM
• CWPP / workload protection
• Container and Kubernetes security
• Vulnerability management
• Compliance monitoring
• Troubleshoot Prisma Cloud configuration, integration, policy, and deployment issues.
• Analyze customer security findings and recommend remediation strategies.
• Help customers integrate Prisma Cloud with:
• SIEM/SOAR
• Ticketing systems
• CI/CD pipelines
• Kubernetes
• Cloud-native security services
• Conduct technical enablement sessions, workshops, demos, and knowledge-transfer sessions.
• Create implementation guides, architecture diagrams, troubleshooting documentation, and best-practice recommendations.
• Monitor customer adoption and identify opportunities to improve their use of Prisma Cloud.
• Work closely with Support, Sales, Professional Services, Product, and Engineering teams.
• Handle escalations and drive technical issues through to resolution.
• Help customers establish cloud-security best practices, governance, and automation.

What Makes the CSE Role Different

A normal Prisma Cloud Engineer may primarily operate the platform internally.

A Customer Success Engineer is much more customer-facing:

Customer requirement → Technical design → Prisma Cloud implementation → Enablement → Adoption → Troubleshooting → Optimization

So communication and consulting skills are almost as important as Prisma Cloud technical knowledge.

Prisma Cloud

• Prisma Cloud CSPM
• Prisma Cloud Compute
• CNAPP
• CIEM
• CWPP
• Kubernetes/container security
• Cloud compliance
• Vulnerability management
• Policy configuration and tuning

Cloud

• AWS / Azure / GCP
• IAM
• Networking
• Compute
• Storage
• Kubernetes services such as EKS, AKS, and GKE

DevSecOps

• Docker
• Kubernetes
• Terraform
• Git
• CI/CD
• Infrastructure as Code
• API integrations

Customer-facing

• Technical presentations
• Requirements gathering
• Troubleshooting
• Stakeholder management
• Architecture discussions
• Documentation
• Training and enablement

You would likely be expected to:

• Independently manage technically complex customers.
• Lead Prisma Cloud onboarding and adoption.
• Design multi-cloud security architectures.
• Troubleshoot difficult production issues.
• Explain technical findings to both engineers and management.
• Drive remediation and security improvements.
• Mentor other CSEs/engineers.
• Work with product/engineering on difficult customer escalations.