Prior Authorization Systems Technician

About Judi Health

Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including:

Capital Rx , a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers,

Judi Health™ , which offers full-service health benefit management solutions to employers, TPAs, and health plans, and

Judi® , the industry’s leading proprietary Enterprise Health Platform (EHP), which consolidates all claim administration-related workflows in one scalable, secure platform.

Together with our clients, we’re rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve. To learn more, visit www.judi.health .

Location: Remote (For Non-Local) or Hybrid (Local to New York, NY, Charlotte, NC or Denver, CO area)

Position Summary

Responsible for the maintenance, configuration, and validation of prior authorization (PA) criteria, decision trees, and communication templates within the PA system. Supports accurate translation of clinical requirements into system logic through routine updates, testing, and quality checks. Partners with pharmacists and cross-functional teams to ensure data integrity, resolve issues, and maintain efficient, compliant PA operations.

Position Responsibilities:

Evaluate and operationalize weekly formulary and utilization management (UM) updates, including criteria changes, product additions, and retirements

Maintain and configure prior authorization (PA) criteria, rules, and source documentation within the PA platform, ensuring alignment with clinical and formulary intent

Experience creating or maintaining prior authorization decision trees, rules engines, or clinical workflows strongly preferred

Ability to interpret clinical guidelines and translate them into structured logic or system configurations

Experience documenting clinical rationale or supporting materials for utilization management criteria preferred

Perform structured validation and quality assurance (QA) of criteria builds, letter templates, and system configurations prior to deployment

Partner with Formulary Operations and Clinical teams to identify and resolve discrepancies in criteria logic, coding, or documentation

Support new drug-to-market implementations, including analysis and updates for GPI, NDC, and other product identifiers impacting existing authorizations

Maintain and enhance letter templates and automated communications to ensure regulatory compliance and operational consistency

Execute and support batch load testing, regression testing, and release validation for system updates and enhancements

Act as a subject matter resource for PA criteria setup, troubleshooting issues, and answering internal inquiries from operations, pharmacists, and business partners

Monitor and triage system or configuration issues, escalating appropriately and partnering with IT/vendor teams for resolution

Conduct intake and pre-review preparation of PA cases by validating member, provider, and clinical information against guideline requirements

Proactively obtain and organize clinical documentation to ensure completeness and readiness for pharmacist or clinician review

Collaborate cross-functionally with Clinical, Operations, IT, and Business teams to support system improvements, process optimization, and implementation initiatives

Identify opportunities for workflow efficiency, automation, and data quality improvement within the PA process

Adapt quickly to shifting priorities and support multiple concurrent initiatives in a fast-paced environment

Required Qualifications:

4+ years of pharmacy technician experience in a PBM, health plan, or clinical pharmacy environment

Demonstrated experience working with prior authorization systems, UM criteria, or clinical rule configuration

National Certified Pharmacy Technician (CPhT) certification required

Strong understanding of prior authorization workflows, clinical guidelines, and formulary management

Experience supporting system testing (UAT, regression, or configuration validation) preferred

High attention to detail with a focus on data accuracy and configuration quality

Ability to troubleshoot system or workflow issues and communicate clearly with technical and non-technical stakeholders

Proficiency in Microsoft Excel and Word; ability to work with structured data and perform basic analysis (e.g., validation, comparisons, tracking updates)

Experience working cross-functionally with clinical, operational, and/or IT teams preferred

Bachelor’s degree or equivalent combination of education and experience preferred

Base Salary:

New York, NY (hybrid) $75,000 - $80,000

Denver, CO (hybrid) $75,000 - $80,000

Charlotte, NC (hybrid) $75,000 - $80,000

Remote - $75,000 - $80,000 (final salary within this range is determined by the candidate's geographic location and applicable market tier)

This range represents the low and high end of the anticipated base salary range. The actual base salary will depend on several factors such as: experience, knowledge, and skills, and location of the job.

Nothing in this position description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Benefits

Judi Health provides all full-time and part-time benefit-eligible employees with the ability to elect medical and pharmacy coverage, dental insurance, vision insurance, accidental injury insurance, critical illness insurance, hospital indemnity insurance, and flexible spending accounts. Full-time employees also have access to a health savings account, voluntary life insurance, and voluntary accidental death and dismemberment insurance for themselves and their eligible dependents.

Judi Health provides full-time employees with the following benefits at no cost to the employee: basic life insurance, basic accidental death and dismemberment insurance, paid time off, sick time, holidays, short-term disability, long-term disability, an employee assistance program, and a wellness program. Full-time employees are also eligible for a 401(k) plan with company match after one year of full-time employment.

About Judi Health

Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including:

Capital Rx , a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers,

Judi Health™, which offers full-service health benefit management solutions to employers, TPAs, and health plans, and

Judi®, the industry’s leading proprietary Enterprise Health Platform (EHP), which consolidates all claim administration-related workflows in one scalable, secure platform.

Together with our clients, we’re rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

  This range represents the low and high end of the anticipated base salary range. The actual base salary will depend on several factors such as: experience, knowledge, skills, and location of the job.

Remote, US Salary Range $75,000 — $80,000 USD

All employees are responsible for adherence to the Capital Rx Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. More details about Judi Health's privacy practices can be found at   https://www.judi.health/legal/privacy-policy .