Printer Support Engineer

Printer Field Support Engineer L2

Experience: 3–6 Years
Location: Trivandrum

Job Description

Key Responsibilities:

• Provide L2 field support for printers, MFPs and multifunction printing devices at customer locations.
• Diagnose and resolve hardware and software-related printer issues.
• Troubleshoot printer components such as fuser, drum, toner, rollers, print heads, paper-feed units, trays and control boards.
• Perform installation, configuration, preventive maintenance and breakdown maintenance of printers.
• Troubleshoot print quality, paper jam, connectivity, scanning and printing issues.
• Configure printers over TCP/IP, network ports and print servers.
• Troubleshoot network printer connectivity and driver-related issues.
• Support HP, Canon, Ricoh, Xerox, Kyocera, Brother and other enterprise printers/MFPs.
• Perform component replacement and coordinate with OEM/vendor teams for complex issues.
• Handle customer escalations and ensure resolution within defined SLA.
• Maintain service reports, incident records and spare-part usage details.
• Provide remote support to L1/field engineers for complex printer issues.
• Travel to customer locations for onsite troubleshooting and maintenance.