PUNE · FULLTIME
Principal Technical Consultant
ACI Worldwide
Pune · onsite · Posted 3d ago
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Undisclosed10–15 yrsfulltimePune
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Section · 01
About this role
Job Summary
Job Responsibilities
Knowledge, Skills and Experience required for the job
Mentoring Employees
Preferred Knowledge, Skills and Experience needed for the job
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
The purpose of the role is to ensure new and existing ACI customers receive a first class delivery service in accordance with customer expectations and contractual agreements. Primarily responsible for the identification/development of solutions for customers using company products, outsourced solutions and/or proprietary tools/techniques implemented by others. Defines customer needs and develops a plan and proposal for delivery of the project. Viewed by customers as a consultant. Performance is typically evaluated based on utilization, (i.e., billable hours).
Job Responsibilities
- One of the highest level individual contributors, analyzes client s business needs, integrates client s business strategies and recommends appropriate information technology solutions utilizing ACI s methodologies. Conducts analysis of corporate objectives, critical success factors, business functions and processes. Plans, integrates and manages the implementation of new technology.
- As one of the highest level technical experts, performs a variety of duties involved with supporting large, strategic and/or multiple projects.
- Significantly supports the regional/product s business development and sales support efforts for a particular territory, industry or account.
- Has superior technical and comprehensive knowledge and understanding of product set and business knowledge. Assists the customer with their implementation efforts as necessary to ensure successful product adoption.
- Acts as a mentor, coach or trainer to consultants by sharing business expertise.
- Perform other duties as assigned
- Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics.
Knowledge, Skills and Experience required for the job
- Bachelor s degree in Computer Science, Information Systems/Management, Business, Accounting or Finance or equivalent experience is required.
- 10 years relevant experience.
- Industry/Business Analysis: One of the highest level individual contributors, analyzes client s business needs, integrates client s business strategies and recommends appropriate information technology solutions utilizing ACI s methodologies. Conducts analysis of corporate objectives, critical success factors, business functions and processes. Plans, integrates and manages the implementation of new technology. Has technical expertise in one or several business or industry specializations which may include:
- Financial or Merchant Retail Payment Models
- Global Payment Networks
- Business Process Re-engineering
- Client Server Application Development
- Application Outsourcing
- Technology Migration
- Data Mining/Data Warehousing/Analytics
- Electronic Banking or Electronic B2B Commerce
- Customer Relationship Management
- Treasury Management
- Project Management: As one of the highest level technical experts, performs a variety of duties involved with supporting large, strategic and/or multiple projects.
- Solves highly technical and complex problems for projects.
- Guides and provides ultimate technical direction for projects.
- Provide analysis, consultation and advice to project delivery associates on all technical aspects of the engagement.
- Liaise with technical deployment teams to design and deploy tools to increase implementation throughput.
- Recommend and implement process improvements.
- Take active and hands-on participation in all project tasks including analysis, design, configuration, coding, testing and implementation, and at the same time ensuring that ACI s Professional Services procedures are adhered to.
- Carry out pro-active customer care management, addressing potential project/customer issues before they become live problems. Pro-actively suggest enhancements to customer requirements and existing solutions thereby helping maximize return on investment for the customer.
- Pro-actively provide internal feedback and suggestions regarding products and procedural enhancements when required and appropriate.
- Lead sub-project working groups to ensure the desired outcome is achieved.
- Follow all ACI Professional Services guidelines and standards during project.
- Business Development/Sales Support: Significantly supports the regional/product s business development and sales support efforts for a particular territory, industry or account.
- Identifies new business opportunities.
- Meets with prospective, current and former clients describing and defining ACI s services particularly as they relate to area of specialty.
- Prepares and presents detailed presentations to extend existing, develop additional and create new client contracts.
- Assist with development of project scope and effort estimate during pre-contract sales-cycle.
- Provide customer-based, real world critique and input to software designers and Product Managers in order to shape the product s growth.
- Assist other internal groups by providing product expertise.
- Technical/Business Skills: A recognized expert in one or more technical disciplines, unique applications, or particular industry(s). An expert in one or more of ACI s methodologies or service offerings such as ISM, PDM, ESP/BAU, Fraud Risk Management Optimization, Advanced Payment Solutions, Database Management, etc. Must have advanced knowledge and training in ACI s software development method (PDM). May be an expert in one or more technical areas such as payment architecture, ACI product architecture, ACI product configuration operational architecture, global payment network architecture, network architecture or database architecture. Possesses global business and information technology knowledge. Has ability to develop and execute a business plan. Possesses thorough knowledge of business management practices including financial accounting, economics, human resources management, negotiation strategies, business policy and management objectives. Has ability to synthesize client business needs into customized IT solutions. Demonstrates ability to write and present proposals and make presentations to CIO level clients. Must have a strong understanding of the relationship between ACI and its clients.
- Have superior technical and comprehensive knowledge and understanding of product set and business knowledge.
- Assist customer with their implementation efforts as necessary to ensure successful product adoption.
- Have superior technical knowledge of 3rd-party integration.
- Problem Solving Risk Management Competencies: Must have the ability to anticipate the implications and consequences of risks or business situations and take appropriate action to prepare for possible mitigation actions and or contingencies. Must have the ability to identify information needed to clarify a risk or business situation, seeking that information from appropriate sources and use skillful questioning to draw out the information.
- Lead recovery efforts on at-risk implementation projects.
- Provide timely response to all customer questions and issues.
- Independently and routinely work to define complex solutions.
Mentoring Employees
Typically acts as a mentor, coach or trainer to consultants by sharing business expertise. Ensures that necessary staff information is updated and entered into ACI s Time and Expense Reporting System by the deadlines.
Preferred Knowledge, Skills and Experience needed for the job
- In addition to the essential functions listed above, the incumbent may be required to perform other non-essential functions.
- Supervision Received
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Business ManagementCustomer Carebusiness processcounselingBusiness AnalysisB2BCompensation And BenefitsAnalyticsB2B CommerceBankingBusiness DevelopmentCommunication SkillsArchitectureAccountingApplication Development
Section · Company
About ACI Worldwide
ACI Worldwide
Software Product
984
employees
1975
51 years old
Coral Gables, Florida
US
₹22.6L PA avg
Avg at ACI Worldwide
About
Software company providing payment solutions for corporations
Industries
Software ProductInternetHardware & Networking
Employee ratings
10 reviews
4.3/ 5
Culture
4.6
Career growth
3.5
Work-life
4.9
Employees rate it well for
Work-Life Balance44Company Culture43
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