Principal Technical Consultant Lead, ServiceNow

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.   At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.    We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.    We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. 

Roles and Responsibilities: Manage a team of 10-15 engineers and architects:  

Work with teams to build individualized career development plans  

Coach, mentor, and develop direct reports, including overseeing new employee onboarding.  

Lead employees to meet the organization's expectations for productivity, quality, and goal accomplishment.  

Provide effective performance feedback through employee recognition, rewards, and disciplinary action.  

Actively manage bench time to support progress toward utilization targets, individual development goals, and solution development goals.  

Understand sales pipeline and team capacity and capabilities and work with practice leadership to adjust staffing plans as needed  

Maintain skills and certification inventory of team  

Consciously create a workplace culture that supports the values and guiding principles of the organization  

Foster a culture of delivering with quality, Ownership and high performance.  

Build and maintain a culture of trust through open and honest feedback and accountability  

   

Project Support:  

Participate in pre-sales and scoping activities, building proposals, pricing, and statements of work  

Work with Project Managers and the Resource Management team to identify appropriate resources for projects  

Act as a key contact for projects staffed by team.  

Participating in project kick-off, status, close-out, and escalation meetings as needed  

Provide expert technical architectural support and guidance for solutions  

Continuously improving project scoping and delivery by capturing lessons learned after each engagement and adjusting future proposals and approaches as appropriate  

   

Support Solution Development and External Evangelism:  

Work with Solutions Principals and practice leadership to define the solution development roadmap  

Contribute to solution development activities directly and through coordinating time and contributions by the team  

Contribute to blog posts, speak at user groups / conferences, and present at internal briefings as needed

Qualifications: 10+ years of hands-on experience implementing [and/or] ITSM, CSM, ITBM, ServiceNow Discovery, Service Mapping, and/or Event Management etc.   

Mastery in at least one ServiceNow suite.   

Possess a broad base of technical skills, business acumen, and a strong desire to support the client.  

Experience managing, mentoring, and coaching people.  

Understand the details behind the implemented solution and having the ability to communicate the high-level vision with the client.  

The ability to think past the products and create solutions to meet the business/IT needs.  

Effectively communicate solutions architecture to the client, third parties, and the team.  

Encompass strong listening and interpersonal skills, an ability to solve complex problems, a big picture mentality, and an aptitude to visualize the solution.  

Able to foster teamwork among the delivery team(s).  

Proficiency in hardware, software and/or operating systems environments.  

Ability to manage a team environment.  

Proven troubleshooting & problem-solving ability  

Presentation and facilitation of executive level meetings, group presentations, and collaborative technical workshops.

Why AHEAD:   Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.   We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.   India Employment Benefits include:  Comprehensive health insurance coverage for employees, with options to extend coverage to dependents Paid time off and company holidays, along with additional leave benefits as per policy Flexible work arrangements, supporting work-life balance Learning and development opportunities to support continuous growth and upskilling Employee wellness initiatives and programs focused on physical and mental well-being Retirement and statutory benefits in line with India regulations Inclusive and people-first culture, with a strong focus on collaboration and ownership