Principal Support Specialist

Hi,

We are Hiring for Principal Support Specialist Hyderabad Remote Opportunity

Location : Hyderabad/Remote

US shift - 5:30PM to 2:30 AM IST / 6:30PM to 3:30AM IST.

Application Support Engineer

The Application Support Engineer will assist existing customers in all aspects of the implementation, use and functional operation of Logi Analytics products. The incumbent must have a working knowledge of a wide range of technologies and serve as a contributing member of the team in technology discussions and operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The range of technical skills that are required to support the interaction between the Logi platform and client environment includes:

• Client-side rendering experience (e.g., Angular, HTML, CSS, JavaScript)
• Knowledge of modern database systems (SQL Server, Oracle, MySQL, PostgreSQL)
• SQL query writing
• Basic networking skills, to include operating systems and OS security interactions
• General knowledge of RESTful API interaction/communication
• IIS Web server setup and configuration
• Familiarity with MVC5 / WebForms / EntityFramework
• Proficient in C#, .Net Framework/ .Net Core required
• Azure/AWS, Docker, Linux experience required
• Kubernetes (Containerization) required
• Ability to replicate issues from the customer

The Application Support Engineer will:

• Establish and maintain working relationships with internal teams, including product management, engineers, and support staff
• Maintain current functional and technical knowledge of the Logi Analytics Report product
• Manage and drive competing requests across simultaneous client engagements
• Provide clear and constructive product feedback to product management based on customer requirements
• Help to document best practices in developing and deploying Logi Analytics solutions

EDUCATION and/or EXPERIENCE

• Excellent written, verbal, and presentation skills required
• Bachelor's degree in Computer Science, or similar, or 5+ years of relevant work experience preferred
• Strong organizational skills with an ability to manage competing client demands, multiple priorities, commitments and projects.
• Strong analytical skills regarding technical and project management issues
• Ability to troubleshoot issues to determine an appropriate path to resolution.