Principal Presales Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Principal Presales Engineer based in the United States.

As a Principal Presales Engineer, you will play a critical role in helping strategic customers design and adopt innovative communications solutions. You will own the technical presales relationship, from discovery and solution architecture through demonstrations, proofs of concept, and technical presentations. The role combines deep technical expertise with strong business acumen, requiring you to engage confidently with both executive leaders and engineering teams. You will act as a trusted advisor, translating complex customer challenges into scalable, creative, and commercially valuable solutions. As a senior member of the Solutions Engineering organization, you will also influence technical strategy, support complex deals, and mentor other engineers. You will collaborate closely with sales, product, and other cross-functional teams in a highly autonomous, remote-first environment. This is an opportunity to shape how organizations build the future of customer communications while making a visible impact on strategic accounts.

Accountabilities: Partner with Account Executives throughout the sales cycle, supporting opportunity qualification, product demonstrations, proofs of concept, RFPs, technical documentation, presentations, and enablement sessions.

Lead technical discovery with customers to understand their business objectives, technical challenges, communications requirements, and desired outcomes.

Design and recommend innovative technical solutions that address customer needs and demonstrate strong product fit and long-term value.

Develop and deliver engaging, highly interactive product demonstrations tailored to both technical and non-technical audiences.

Guide customers on the effective use of communications APIs and related technologies, serving as a trusted technical advisor throughout the buying journey.

Lead the technical side of medium to large opportunities with a high degree of autonomy, while contributing to architectural decisions and complex deal strategy.

Build strong relationships with senior customer stakeholders, including executive leaders, architects, developers, and other technical decision-makers.

Collaborate with product, sales, and other internal teams to address customer challenges, influence solutions, and identify opportunities for improvement.

Contribute reusable demonstrations, presentations, technical resources, and best practices to the broader Solutions Engineering organization.

Mentor and support less experienced Solutions Engineers, helping strengthen technical capabilities and strategic execution across the team.

Identify and proactively resolve customer and internal challenges while helping evolve processes and approaches as the organization grows.

Travel approximately 25% of the time for customer meetings, team gatherings, and other relationship-building opportunities.

Requirements

8+ years of experience in presales selling complex technical products, or 10+ years of professional experience supporting technical products combined with customer-facing delivery or consulting experience.

Strong ability to communicate complex technical concepts clearly and persuasively to audiences ranging from software engineers to CEOs and other senior executives.

Demonstrated storytelling and presentation skills, with the ability to build confidence, establish credibility, and influence technical and business stakeholders.

Proven experience understanding customer needs and translating them into effective technical architectures and solutions.

Previous software development experience or solid working knowledge of relevant software technologies and technical environments.

Experience applying sales methodologies and navigating complex enterprise sales cycles.

Ability to work independently and take ownership of technically complex opportunities from discovery through solution development and presentation.

Strong problem-solving skills, creativity, initiative, and a hands-on approach to customer challenges.

Proven ability to collaborate effectively across sales, product, engineering, and other cross-functional teams.

Bachelor’s or Master’s degree in Engineering, Mathematics, Computer Science, another technical discipline, or equivalent practical experience.

Experience in telecommunications, SIP, contact center technologies, or security is preferred.

Familiarity with cloud platforms such as AWS, Google Cloud, or Microsoft Azure and cloud application architecture is preferred.

A willingness to rapidly develop expertise in new technologies, customer environments, and business challenges is highly valued.

This position is remote within the United States but is not available for hiring in Connecticut, New Jersey, New York, Washington, Pennsylvania, or the surrounding areas of San Francisco, Oakland, or San Jose, California.

Benefits

Competitive salary with location-based ranges, including:

$138,872–$173,590 for Colorado, Hawaii, Minnesota, or Vermont.

$146,592–$183,240 for Washington, D.C., Illinois, Maryland, Massachusetts, or California outside the San Francisco Bay Area.

$154,304–$192,880 for New York, New Jersey, Washington State, or the San Francisco Bay Area.

Eligibility for an equity plan and commission-based compensation.

Comprehensive healthcare benefits.

401(k) retirement savings program.

Paid sick time and personal time off.

Paid parental leave and generous wellness leave.

Remote-first work environment with flexibility to work from home.

Opportunities to build relationships with customers and colleagues through approximately 25% travel.

Professional growth opportunities within a collaborative, globally connected environment.

An inclusive workplace focused on diverse perspectives, innovation, community impact, and employee development.

Applications are currently expected to be accepted until September 30, 2026, subject to business needs.

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