Principal Offer Optimization and Data Science

Sabre Offer Optimization & Data Science Delivery members are part of a techno-functional team specialized in implementing and delivering Offer optimization, Dynamic Pricing and Revenue management solutions for various airlines. Delivery member is acknowledged as a Subject Matter Expert (SME) on these solutions, Models, Data Science elements and business practices of Offer Optimization and Offer Management.

Responsibilities

• Will be involved in end to solution implementation life cycle starting from Project Kick Off, Business Process Assessment (BPA) through transition to customer care.
• Will develop a thorough understanding of the application’s user interface, from both functional and business process standpoint, to train airline analysts and help in solution adoption into customer’s business processes.
• Will understand the modelling involved in the Dynamic Pricing and Offer Optimizations Products and work with Operations Research teams to deploy/finetune the models for better delivery of the solutions to Airlines.
• Will attend onsite customer meetings when required and support the project team in understanding customer's business processes and requirements.
• Will identify the best practices adopted by customers during the interactions and communicate the same to Solution Management teams to enhance Revenue Optimization & Dynamic Pricing solutions
• Will be able to lead a team, guide them to achieve company goals
• Works collaboratively in a team environment with project managers, account managers, implementation and development resources to meet customer expectations regarding solution implementation, issue resolution during solution adoption phase, and resolution of maintenance issues / service requests post cutover.
• Will lead the data gathering process prior to solution implementation phase.
• Will lead data validation checks in the context of Revenue Optimization & Dynamic Pricing solutions at all stages of solution implementation and delivery
• Excellent written and verbal communications skills, to serve as lead conduit between developers, architects, designers and with external and internal customers Will help Customer care team in resolving maintenance SRs
• Demonstrates effective teamwork skills.
• Operates under general direction with minimal oversight
• Ensures that approved methods, processes, and tools are consistently used.
• Shall mentor/train new business analysts on the solution and processes.
• Will contribute to RFP’s and Sale’s operations in defining Work Orders and relative costs of implementations.

Required Experience / Skills

• Airline Offer Order Ecosystem understanding or relevant similar experience
• Airline Offer Optimization and Management knowledge and experience
• 12+ years experience working in Revenue Management, Pricing and associated ML and OR models for an airline using O&D revenue management solutions, or similar experience
• Strong Data Analytical skills
• Ability to apply modelling and analytical skills to real world travel problems demonstrated
• Have experience with Dynamic Pricing, Competitive Benchmarking, Offer Optimization & Revenue Management applications.
• Experimentation Framework Design & understanding model outputs for airline business use cases
• Pricing and RM Models exposure
• Good understanding of database concepts and working knowledge of SQL & NoSQL databases
• Experience with one of the travel distribution/reservation systems (Sabre, Galileo, Amadeus)
• Bachelor's degree or equivalent technical experience strongly desired.
• Must be organized and be able to multi-task and work in all areas as needed.
• Prior experience/knowledge on Forecasting and Optimization techniques is an advantage.
• Proficient English written and oral communication skills. Command of a second language is an advantage
• Identify problems and be able to determine when appropriate escalation is required
• Must be willing to travel 30-50% of the time

Preferred Technical Skills

• Microsoft Tools: Microsoft Word, Excel Advanced, PowerPoint
• Tools (desired, not strictly required):SQL Developer, Compass/Studio 3T or Equivalent, R, Python, VBA
• DBMS: Google BQ, MongoDB
• Operating Systems: UNIX, Windows
• Programming languages and other tools (desired, not required): C++, Java, AWK
• Experience using Salesforce CRM tool is add on.