Principal Engineer, Software Engineering - Development Operations

Job Summary

We're a global, multi-disciplinary team that's putting the innovative power of technology to work and transforming tomorrow. At Harman Automotive, we give you the keys to fast-track your career.

• Engineer audio systems and integrated technology platforms that augment the driving experience
• Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence
• Advance in-vehicle infotainment, safety, efficiency, and enjoyment

This individual will have strong cloud technical experience and provide technical guidance with demonstrated enterprise application support acumen and excellent automation skills. The position is required to respond to and resolve reported incidents. Perform root cause analysis and troubleshooting.

Your Team: Reporting to the Management of Production Operations and will be functionally managing technical teams.

Responsibilities

• Be the technical focal point of customer issues raised by the customer and internal 2nd level.
• Drive the P0/P1 triage bridge to resolve the incidents within SLA
• Own and work on assigned cases and responsible to resolve issues raised within SLAs.
• Participate in customer workshops and provide presentations of the proposed solution
• Act as the Subject Matter Expert for connected vehicle products, working closely with the product developers, building the knowledge in support, troubleshooting tools and methods.
• Acts as a technical liaison between clients, service engineering teams, and support
• Analyze recurring issues and put processes and requirements for tools to better support the customer.
• Mentor and educate 2nd tier personnel in order to reduce the number of technical escalations.
• Create technical documentation and procedures
• This position requires stretch hours if a P0/P1 incident is in progress and on-call duty 24/7

What You Need

• Candidate should be a B.Tech/B.E/M.Tech in E&C or Computer Science
• Possess 10 to 15 years of IT services background.
• Good knowledge of Automotive Industry IoT solutions based on AWS
• Good knowledge of HiveMQ, Kafka and MQTT protocols
• Good knowledge of orchestration tools (Kubernetes)
• Good knowledge of container-based environment (Docker Containers)
• Good scripting skills (Python, Ruby, Perl)
• Good Database management skills with AWS Document DB, MongoDB, Mongo Atlas, PostgreSQL etc..
• Sound knowledge in writing AWS DocumentDB, MongoDB and elastic search queries
• Scoping and trends analysis via mongodb, monitoring tools (Datadog, Grafana or similar ) and logging systems (Datadog, Graylog, Kibana, Splunk, etc )
• Knowledge of cloud environments AWS, Azure, and Tencent
• Networking knowledge around VPN, CIDR, subnets, certificates
• Knowledge of VPN, CIDR/Blocks, Security Groups
• Experience working collaboratively with Engineering, CloudOps, DevOps, SREs, and Administrators.

What is Nice to Have

• Excellent service management planning and execution skills
• Excellent verbal and written communication skills, and can articulate technical issues in concise manner to technical managers.
• managing cross-functional teams, influencing key stakeholders, across the organization and within complex contexts
• Experienced in establishing ITIL based standard processes and managing performance to achieve key metrics.
• Experience or demonstrated capability in providing technical expertise for the 24/7 support.
• Effective influencing and negotiation skills in an environment where resources may not be in direct control of this role
• Demonstrated ability to develop and execute a plan that ensures that the right people are in the right roles at the right time, and that employees are highly engaged and satisfied.

What Makes You Eligible

• Strong technical support background
• Be willing to work in a flexible work schedule that are aligned with different time zones of the customer environments.