Principal Engineer - Service Now

Principal Engineer – Service Now – Now Assist AI Agents Job Description **Role:** - Principal Engineer for ServiceNow focusing on Now Assist AI Agents - Lead the development of modern Service Management and Automation solutions, primarily in Healthcare - Design, develop, and own AI agent platform components, including prompt engineering, integrations, and workflows - Act as a technical and functional consultant for ServiceNow implementations utilizing AI and the Now Assist platform - Provide architectural guidance, deep product knowledge, and best practices - Translate customer needs into scalable solutions and manage customer engagement, including scope and risk management - Enable and mentor team members on ServiceNow domains **Requirements:** - Extensive experience in Professional Services, ideally with a software OEM background - Strong understanding of AI integration into workflows, decision-making, and automation - Experience with agentic/autonomous systems, vector search, human-AI interaction - Proven experience with large-scale, distributed systems and relevant technologies (Kubernetes, Kafka, Flink, Spark) - Programming expertise, especially in Java, JavaScript/TypeScript - Familiarity with ServiceNow certifications (CMA, CTA) and additional certifications (TOGAF desirable) - Hands-on with LLMs, prompt engineering, and applying AI to solve real-world problems - 6+ years in software engineering, with a focus on product design and user experience - Strong stakeholder management, communication skills, and ability to handle complex customer needs - Architectural and systems design skills, capable of working with changing priorities **Skills:** - Technical: ServiceNow platform, AI/ML, large-scale systems, web frameworks, Java, Kubernetes, data streaming tech - Consulting/Communication: Customer engagement, solution presentation, translating technical concepts to business stakeholders - Design & Visualization: Creating wireframes, workflows, conceptual documents - Soft skills: Ownership, execution, collaboration, agility in evolving environments OEM,agentic/autonomous systems,vector search,Java,JavaScript/TypeScript,LLMs