Principal Engagement Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Principal Engagement Manager based in Canada.

We are seeking a senior client-facing delivery leader to drive complex transformation programs and shape how large-scale implementations are delivered. This role sits at the intersection of strategy, customer success, and operational excellence, partnering with executive stakeholders and cross-functional teams. You will lead high-impact engagements, define scalable delivery frameworks, and influence the future of professional services practices. The position requires a strategic mindset, strong business acumen, and the ability to navigate complex government and enterprise environments. You will act as a trusted advisor to senior leaders while mentoring teams and driving continuous improvement across delivery operations. This is an opportunity to make a measurable impact by helping organizations deliver better digital experiences to their communities.

Accountabilities:: As a Principal Engagement Manager, you will be responsible for leading the most complex and strategic client engagements while improving delivery capabilities across the organization. Your responsibilities will include:

Own end-to-end delivery of high-visibility, complex transformation programs, managing governance, timelines, budgets, milestones, risks, and success metrics across multiple client engagements.

Define delivery strategies and align cross-functional teams, including implementation specialists, architects, technical teams, product teams, and engineering stakeholders, around shared business outcomes.

Develop and improve scalable delivery frameworks, methodologies, feedback loops, and operational practices to increase consistency and efficiency.

Act as a strategic advisor to executive-level stakeholders, building trusted relationships with senior government leaders, technology executives, and business decision-makers.

Lead executive meetings, steering committees, and strategic discussions by connecting project progress to measurable organizational outcomes.

Anticipate risks, manage complex stakeholder dynamics, resolve challenges proactively, and create effective contingency plans.

Establish data-driven quality practices, performance metrics, and continuous improvement initiatives to strengthen delivery excellence.

Optimize resource planning across multiple engagements while balancing customer outcomes, team capacity, and operational sustainability.

Capture customer insights and translate project learnings into organizational knowledge, delivery playbooks, and product improvement opportunities.

Mentor and develop senior delivery professionals through coaching, knowledge sharing, and hands-on guidance.

Support strategic planning initiatives by identifying business opportunities and contributing insights from customer and market experience.

Provide executive-level reporting on engagement performance, risks, opportunities, and strategic progress.

Requirements:

The ideal candidate brings extensive experience leading enterprise transformation initiatives, managing complex stakeholder environments, and building scalable delivery practices. Required qualifications include:

12+ years of experience leading enterprise-level or government transformation engagements within SaaS, professional services, technology consulting, or civic technology environments.

Proven experience managing complex, high-risk, multi-stakeholder programs from strategy through successful delivery.

Demonstrated expertise in designing delivery frameworks, operational processes, and continuous improvement models.

Strong executive communication skills with the ability to influence senior stakeholders and lead strategic conversations.

Deep understanding of project management and agile methodologies applied to large-scale transformation initiatives.

Strong financial acumen, including budget forecasting, cost management, margin analysis, and delivery performance tracking.

Ability to define success metrics, analyze performance data, and communicate insights through compelling business narratives.

Exceptional stakeholder management skills with experience resolving conflicts and aligning diverse groups toward common goals.

Strong problem-solving capabilities with the ability to create frameworks and solutions for ambiguous challenges.

Experience mentoring senior professionals and contributing to organizational capability development.

Familiarity with public sector, government technology, permitting, licensing, or digital service delivery environments is strongly preferred.

Ability to travel approximately 30–40% within Canada and the United States.

Experience with Salesforce-based platforms, system integrator partnerships, organizational change management frameworks, or AI-enabled delivery practices is a plus.

Benefits:

Competitive compensation package with a base salary range of approximately $195K–$235K, depending on skills, experience, and qualifications.

Fully remote work opportunity with flexibility to manage work effectively.

Comprehensive benefits designed to support employees and their families.

Generous time-off policies and support for work-life balance.

Opportunity to influence the future of digital transformation delivery practices.

Collaborative environment focused on ownership, innovation, continuous learning, and professional growth.

Inclusive workplace culture that values diverse perspectives and experiences.

Opportunities to work on meaningful projects impacting communities and public services.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1