Principal Customer Success Manager - Enterprise

Atlassian is looking for a Principal Customer Success Manager in the Enterprise Segment

Atlassian Principal Customer Success Managers (CSMs) help customers realize the value in their Atlassian investment. They engage customers to unlock early and sustained outcomes by delivering standard methodologies at scale that support product adoption, solution expansion, and long-term growth of customer users.
As a Principal CSM, you ll build relationships and demonstrate an understanding of the Atlassian customer journey. You ll be equipped to guide complex customers over their hurdles, delivering value realization through proactive and programmatic customer engagement and best practices.
Youll use your solution expertise to cut across multiple products and solution practice areas. You ll work with a variety of customer profiles including C-Level contacts, executives, and multi-layered global teams to support the successful adoption and expansion of their Atlassian solution investment.

Your future team
With over 300,000 customers worldwide, Atlassian is helping organisations like NASA, IBM, Hubspot, Samsung and Coca-Cola unleash the power of every team through Atlassian Solutions.
With a focus on value, we help our customers understand how our products combine to create enterprise solutions that transform their business s outcomes. We re different from other organisations because we approach everything we do using our value of play as a team.

In this role, you will:

Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.