Principal Consultant - Salesforce
TTEC Digital · Hyderabad · onsite · Posted 27d ago
Undisclosed10–15 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
Principal Consultant - Salesforce
At TTEC Digital, we help clients create exceptional customer experiences by combining customer experience design, data, and industry-leading technology.
Job Expectations
As a Principal Consultant - Salesforce, you will be a senior individual contributor responsible for technical solutioning, client engagement, delivery, Scrum Master activities, technical mentoring, and pre-sales support.
This role is one level above Senior Consultant and requires strong Salesforce expertise, independent ownership of complex workstreams, and the ability to work directly with clients and cross-functional teams.
Roles Responsibilities
- Lead client discussions for requirements gathering, solutioning, architecture, and technical design.
- Perform fit-gap analysis and recommend scalable Salesforce solutions.
- Design and review Salesforce configurations, customizations, integrations, migrations, and technical solutions.
- Provide technical expertise across Sales Cloud, Service Cloud, Marketing Cloud, Lightning, Apex, Visualforce, APIs, and Data Loader.
- Act as a senior technical point of contact for clients and manage technical discussions, expectations, risks, and dependencies.
- Perform Scrum Master responsibilities, including sprint planning, stand-ups, backlog refinement, reviews, retrospectives, and impediment tracking.
- Own assigned technical workstreams and ensure quality and timely delivery.
- Review technical deliverables and provide guidance and mentoring to junior team members.
- Support troubleshooting and resolution of complex Salesforce issues.
- Support pre-sales activities, including discovery, solution presentations, RFP/RFI responses, estimates, and technical proposals.
- Collaborate with architects, developers, QA, business analysts, project managers, and client stakeholders.
- Contribute to Salesforce best practices, reusable assets, and knowledge sharing.
Eligibility Required Skills
- Engineering graduate or equivalent technical qualification.
- 10-15+ years of Salesforce experience with strong implementation and consulting expertise.
- Expert knowledge of Salesforce architecture, configuration, development, integration, and migration.
- Strong experience with Sales Cloud, Service Cloud, Marketing Cloud, Lightning, Apex, Visualforce, APIs, and Data Loader.
- Experience in client-facing consulting, technical solutioning, and Agile/Scrum delivery.
- Experience performing Scrum Master responsibilities.
- Strong technical mentoring and stakeholder management skills.
- Salesforce Platform Developer I II certifications preferred; additional Salesforce certifications are an advantage.
- Pre-sales/RFP experience preferred.
- Excellent communication, presentation, problem-solving, and time-management skills.
- Ability to manage multiple priorities in a fast-paced environment.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
QACustomer ExperienceAgileRFPbacklog refinementMarketing Cloudapisgap analysisrequirements gatheringSales CloudintegrationsSales SupportApexcloudData LoaderArchitectureSalesmarketingArtificial Intelligence
About TTEC Digital
TTEC Digital
IT Services & Consulting
1984
42 years old
Englewood
US
₹15.4L PA avg
Avg at TTEC Digital
About
At TTEC Digital, we offer customer experience consulting, software, and technology services at the intersection of contact center, CRM, AI and analytics. We call this intersection the point of conversation and we apply our expertise here to drive shareholder value for our clients in the form of revenue growth, cost reduction, and productivity improvement.
Industries
Analytics & KPOBPO
Employee ratings
10 reviews
3.6/ 5
Culture
3.6
Career growth
3.3
Work-life
3.9
Employees rate it well for
Company Culture37Work-Life Balance37
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