BENGALURU · FULLTIME
Principal Consultant Quality
Infosys BPM
Bengaluru · onsite · Posted 13d ago
Sourced from
Undisclosed12–20 yrsfulltimeBengaluru
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Section · 01
About this role
Roles Responsibilities
- Create engines for large-scale transformations and ensure implementation: Drive continuous improvement initiatives to identify high impact projects and mentor them along with process owner to meet the engagement goals of Efficiency and Effectiveness and Business value delivery.
- Client Management: Ability to engage clients to identify the key gaps in the processes which are impacting Operations performance. Demonstrate the capability in terms of knowledge on industry wide best practices. Present process improvement recommendations and program status to ensure that all the client stakeholders are informed.
- Process Control Verification: Establish the process verification methods and establish control measures in the process for process stability and reliability.
- Enable Digitization: Conduct process analysis to identify opportunities for Technology led solutions, Data analytics (Alerts, Estimates, Forecasting / predications) and Data visualization for real time business decisions and improvements.
- Change Management: Plan for and train adequate number of resources to support the transformation / improvement program, interact with senior management of the business unit in order to ensure adequately trained resources are staffed for effective deployment of new initiatives.
- Risk Management: Identify process level and engagement level risk along with Operations and drive process improvement initiative to mitigate any risk in the processes.
- Process Improvement Culture - Plan and implement process improvement related training programs for the engagements, drive reward and recognition programs to encourage more people to participate in the transformation journey of the account.
- Improvements based on structured feedback mechanisms (CSAT, IPSAT, ESATs etc.): Support process owner to analyses and drive improvement plans for feedback received across different areas.
- Branding: Involve in external activities of seminars etc. Support participating in external activities, publish write-up etc in order to bring thought leadership in the given area.
Bachelor of Arts in Consular and Diplomatic Affairs
Preferred Skills Quality
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Section · 02
Skills
CSATtraining programsprocess analysisVisualizationBrandingChange ManagementProcess ImprovementAnalyticsProcess ControlData AnalyticsdeploymentRisk ManagementData VisualizationoperationsForecasting
Section · Company
About Infosys BPM
Infosys BPM
BPO
12.9k+
employees
2002
24 years old
Bangalore/Bengaluru, Karnataka
India
About
Infosys BPM, the business process management subsidiary of Infosys Limited, provides end-to-end transformative Digital BPM services for global enterprises.
Industries
BPOFinancial Services
Employee ratings
12,063 reviews
3.5/ 5
Culture
3.6
Career growth
2.7
Work-life
3.5
Employees rate it well for
Salary2773Work Environment1236Job Security1220Work Culture1197Senior Management830
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