Principal - Architecture

Job Summary

Role Summary: Lead complex solution architecture and technical win themes for pursuits and deliveries; govern design quality through reviews, reference architectures, and standards. Aligned to CoE Architecture Office.

Key Outcomes

• Consistent repeatable architectures that reduce delivery risk and accelerate time-to-value
• Stronger prebid solutioning credibility through best-practice patterns and review governance

Key Responsibilities

• Own end-to-end architecture for multimodule implementations and CoE offerings; integration-heavy enterprise scale
• Drive solutioning workshops; define target architecture, integration patterns, data strategy, NFRs, and security posture
• Establish and run Architecture Review mechanism; enforce upgrade-safe, back-to-box patterns
• Mentor architects/tech leads; publish reference architectures, checklists, and reusable design artefacts
• Provide presales architecture support; estimates, validation, risk management, solution options, and win themes
• CoE discussion PowerPoint

Must-Have Skills

• 15-20 years overall with 8 years ServiceNow
• Strong track record as Solution/Technical Architect
• Deep platform knowledge across data model, security, integration architecture, performance and scale
• Strong stakeholder communication and leadership across global teams

Certifications

• CSA
• CAD
• CIS
• CTAC
• CMA strongly preferred

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