Principal Application Engineer
Cadence · Bengaluru · onsite · Posted 26d ago
Undisclosed5–10 yrsfulltimeSourced from
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About this role
At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology. Key Responsibilities We re doing work that matters. Help us solve what others can t.
Position Title
Principle Application Engineer - Customer Excellence
Department
Customer Success / Customer Excellence
Reporting To
Head of Customer Success
Location
Remote / Hybrid
Travel
Periodic travel to customer sites, industry events, and internal planning sessions
POSITION OVERVIEW
The Customer Excellence Manager (CEM) is responsible for helping strategic customers achieve measurable business and engineering outcomes through successful adoption of our simulation and engineering software solutions.
The CEM serves as the trusted advisor and primary post-sales relationship owner, developing customer success plans, driving adoption initiatives, monitoring customer health and sentiment, and ensuring customers realize maximum value from their investment.
The ideal candidate combines strong CAE and engineering software knowledge with customer engagement, strategic account management, stakeholder alignment, and business acumen. This role requires close collaboration with Sales, Application Engineering, Support, Product Management, and Marketing teams to deliver exceptional customer outcomes while supporting retention and long-term account growth.
- Customer Success Value Realization: Own customer success outcomes by driving product adoption, value realization, and achievement of customer business and engineering objectives throughout the customer lifecycle.
- Strategic Customer Engagement: Build trusted relationships with technical, management, and executive stakeholders, serving as a strategic advisor and advocate for customer success.
- Customer Health Retention: Monitor customer health, adoption trends, and sentiment to proactively identify risks, develop recovery plans, and support long-term customer retention.
- Account Planning Growth: Collaborate with Sales and Account Teams to contribute customer insights, support account planning activities, and identify opportunities for product adoption, expansion, and growth.
- Cross-Functional Leadership: Coordinate activities across Sales, Application Engineering, Support, Product Management, Professional Services, and Marketing to ensure successful customer outcomes.
- Voice of the Customer: Represent customer needs and feedback within the organization, helping influence product priorities, adoption strategies, and customer experience improvements.
- Executive Business Reviews Governance: Lead customer governance discussions and business reviews that demonstrate value, align stakeholders, identify opportunities, and strengthen strategic relationships.
- Customer Advocacy: Develop customer champions and advocates who can participate in reference programs, industry events, case studies, and other strategic engagement initiatives.
- Bachelors or Masters degree in Mechanical Engineering, Aerospace Engineering, Automotive Engineering, Industrial Engineering, or a related engineering discipline.
- 5+ years of experience in Customer Success, Technical Account Management, Business Development, Application Engineering, Technical Consulting, Pre-Sales, or Account Management within engineering software, CAE, simulation, PLM, CAD, or related technology industries.
- Experience managing strategic customer relationships and driving long-term adoption programs.
- Experience conducting customer reviews, executive engagements, and technical discussions with multiple stakeholder levels.
- Proven history of supporting customer retention, adoption growth, and business expansion initiatives.
- Strong customer-centric mindset.
- Strategic account planning and stakeholder management.
- Ability to leverage AI tools to enhance customer engagement, adoption, reporting, and productivity.
- Executive communication and presentation skills.
- Customer health and sentiment management.
- Value realization and adoption planning.
- Cross-functional leadership and influence without authority.
- Analytical and problem-solving capabilities.
- Strong business and commercial acumen.
- Ability to manage multiple priorities in a fast-paced environment.
- CRM platforms such as Salesforce.
- Customer Success platforms such as Gainsight.
- Bring AI expertise
- Customer adoption and engagement analytics tools.
- Microsoft Office and collaboration platforms.
- Customer Outcomes: Achievement of customer success plan objectives; customer adoption and utilization growth; successful onboarding and adoption milestones.
- Customer Health: Customer health score improvements; customer sentiment and relationship strength; risk identification and mitigation effectiveness.
- Retention Growth: Customer retention rate; contribution to Net Revenue Retention (NRR); expansion opportunities identified and supported; renewal readiness and account stability.
- Customer Advocacy: Customer references and success stories generated; product feedback submitted and acted upon; participation in advocacy and community initiatives.
- Operational Reporting: Accurate customer planning, reporting, and cross-functional execution.
A successful candidate will be a technically credible CAE professional who can build trusted relationships, drive customer adoption, influence cross-functional teams, manage customer sentiment, contribute to account planning, and identify business growth opportunities while ensuring customers achieve measurable engineering and business outcomes.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
aerospace engineeringCadenceAnalytics toolsbusiness expansionAerospaceAutomotiveAccount planningautomotive engineeringCADApplication EngineeringAnalyticsBusiness DevelopmentAI Toolsadvocacyaccount managementArtificial Intelligence
About Cadence
Cadence
San Jose
CR
About
Cadence is a pivotal leader in electronics and system design, building upon more than 30 years of computational software expertise. The company applies its underlying Intelligent System Design strategy to deliver software, hardware and IP that turn design concepts into reality. Cadence customers are the world??s most innovative companies, delivering extraordinary electronic products from chips to boards to complete systems for the most dynamic market applications, including hyperscale computing, 5G communications, automotive, mobile, aerospace, consumer, industrial and healthcare. For eight years in a row, Fortune magazine has named Cadence one of the 100 Best Companies to Work For
Industries
AerospaceArtificial Intelligence (AI)BiopharmaElectronic Design Automation (EDA)HardwareMobile