Principal, Account SE - IT/ITES

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category Sales Job Details

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Role We are seeking a visionary Principal Solution Engineer to join our IT/ITES vertical. In this high-impact role, you won’t just demonstrate software; you will act as a strategic architect of digital transformation for some of the world’s most innovative companies. As a trusted technical advisor, you will bridge the gap between complex business challenges and cutting-edge technology solutions. You will be responsible for leading high-stakes engagements within the Technology and IT/ITES sectors, articulating the profound business value of our platform, and fostering a culture of continuous innovation and mentorship within the SE team.

Key Responsibilities

Strategic Technical Leadership: Lead discovery sessions and solution design workshops and demonstrations for enterprise TMT customers. You will translate “big picture” business goals into actionable technical architectures

Presales Excellence: Partner with Account Executives to navigate complex territories, respond to RFPs, and develop winning strategies for high-value business solutions.

Visionary Demonstrations: Bring the future to life through “Day in the Life” storytelling. You will design and deliver compelling proof-of-concept (PoC) solutions and demonstrations that resonate with C-suite executives.

Solution Architecture: Design end-to-end solutions leveraging [Company] products tailored to TMT-specific business processes

Industry Subject Matter Expertise: Serve as the go-to expert on TMT-specific trends and use cases, including subscriber management, content monetization, network operations, and media workflows.

Team Mentorship & Growth: Coach and mentor junior Solution Engineers, sharing best practices in storytelling, technical architecture, and value-based selling to elevate the team’s collective capability.

Stakeholder Engagement: Build relationships with C-level executives, IT leaders, and business stakeholders

Feedback & Innovation: Act as a critical liaison between the field and our Product/Engineering teams, providing real-world insights to influence our product roadmap and solution evolution.

Business Justification: Construct sophisticated business cases and ROI analyses to justify investment in digital transformation and cloud computing initiatives.

Thought Leadership: Contribute to industry events, webinars, blogs, and internal enablement initiatives

Qualifications Required: 15+ years of experience in Solution Engineering, Technical Consulting, or Implementation of high-value customer engagement solutions.

Architectural Fluency: A broad understanding of Cloud Computing, CRM, SFA, Marketing, and Mobile solutions.

Strong focus and experience in pre-sales or implementation is required.

Executive Presence: Exceptional presentation and storytelling skills, with a proven ability to engage and influence business and technology leaders at the highest levels.

Technical Foundations: Strong grasp of APIs, data architecture, integrations, and cloud-native platforms.

Education: Bachelor’s degree in Computer Science, Engineering, Business, or equivalent professional experience.

Preferred: Relevant Industry experience with Technology and/or IT/ITES, exposure to Salesforce will be a plus but not mandatory

Relevant certifications (e.g., Salesforce Certified Technical Architect, AWS Solutions Architect).

What We Offer High-Impact Work: The opportunity to shape the digital future of leading global TMT brands.

Continuous Learning: Access to industry-leading training, certification programs, and professional development.

Collaborative Culture: An inclusive, innovative environment where your voice influences product direction.

Competitive Rewards: Comprehensive compensation and benefits package tailored to top-tier talent.

Flexibility: Adaptive working arrangements to support work-life harmony.

Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and   be your best , and our AI agents accelerate your impact so you can   do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.