Prime Banking- Supervisor

Job Title

Prime Banking Supervisor

Business Unit

Virtual Relationship Banking

Reporting To

Prime Banking Centre Head

Job Function and Role Type

Sales/Relationship Management, Supervisory

Version No

1.0

Job Purpose

Manage a team of 15 Personal Bankers to achieve portfolio objectives, including cross-sell, income, and service quality. Ensure operational adherence, customer engagement, and digital penetration to drive revenue generation.

Key Responsibilities

Manage PB Performance for Income Generation

Drive team for customer relationship management and revenue generation.

Monitor revenue and portfolio performance to meet monthly income targets.

Track and review PB performance to achieve business objectives.

Manage PB Performance for Portfolio Parameters

Ensure PBs meet portfolio benchmarks and build liability balances.

Engage customers with cross-sell and convenience products.

Track and maintain eligible customer groups in portfolios.

Digital Penetration

Enhance digital penetration through NB/MB activation.

Promote digital products like Bill Pay, Smart-pay, and mobile banking.

Encourage customer usage of digital banking facilities.

Sales Process

Ensure PBs contact customers per the calling plan.

Monitor call attempts, customer connects, and missed opportunities.

Review customer profiles and provide actionable recommendations.

Service Quality & Customer Satisfaction

Track PB service interactions and profiler updates.

Analyze PB performance in query handling and product pitching.

Identify training gaps and provide feedback for improvement.

Team Management

Motivate and engage the team to foster bonding.

Control attrition and address underlying causes.

Education:

Graduation required.

Certifications:

None specified.

Key Competencies

Team management, customer service, communication, sales, banking product knowledge.

Major Stakeholders

Customers, Branch Banking Team, Operations Team, Sales Managers, Third-Party Insurers, HNW Product Team, Prime Unit Head.