BENGALURU · FULLTIME
Primary Technical Support (Contract)
Schneider Electric
Bengaluru · hybrid · Posted 70d ago
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Undisclosed1–4 yrsfulltimeBengaluru
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Section · 01
About this role
Role & responsibilities
- Handling Voice calls from Domestic Customers.
- Solving Technical Queries of customers related to UPS and batteries.
- Offer technical troubleshooting to the customers by referring to FAQs and web.
- Registering complaints of customers using bFS Salesforce (CRM) applications.
- Interacting with different stakeholders involved for the complaint resolution.
- Co-ordination with service planning and escalation team for faster resolution.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Rotational shifts (24x7 operation)
- BE/BTech (Electrical and Electronics / Electronics and Communication)
- Passion for the technical profile.
- Extensive familiarity with Windows operating system.
- Good communication skills.
- Good analytical and problem-solving skills.
Sourced from naukri
Section · 02
Skills
UPSCustomer SupportInverterBatteryelectricals
Section · Company
About Schneider Electric
Schneider Electric
Industrial Automation
37.0k+
employees
1999
27 years old
Paris
France
About
Global leader in energy management and automation, driving sustainability and efficiency with €38.15 billion in 2024 revenue, innovating for a more sustainable future worldwide.
Industries
Industrial AutomationArchitecture & Interior Design
Employee ratings
5,153 reviews
4.1/ 5
Culture
4.0
Career growth
3.3
Work-life
4.0
Employees rate it well for
Work Life Balance535Work Culture444Salary408Work Environment315Learning313
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