Pricing & Sales Support Executive

We are looking for a proactive and detail-oriented Sales & Pricing Coordinator with experience in the freight forwarding and logistics industry. The role will be responsible for managing RFQs, sourcing competitive freight rates, preparing accurate quotations, coordinating with the sales and operations teams, and supporting the improvement of RFQ-to-booking conversion rates.

The position requires strong coordination, customer communication, CRM discipline, analytical skills, and the ability to manage multiple pricing and shipment-related activities within defined timelines.

Key Responsibilities:

1. RFQ & Pricing Management

• Manage and respond to RFQs received from customers and the sales team.
• Source competitive freight rates from shipping lines, airlines, transporters, overseas agents, and logistics partners.
• Prepare accurate and competitive quotations for:
  
• Ocean Freight FCL/LCL
• Air Freight
• Customs Clearance
• Transportation
• Other logistics and value-added services
• Maintain updated rate sheets, vendor tariffs, and quotation records.
• Ensure timely turnaround of pricing requests and customer inquiries.
• Compare vendor rates and identify commercially competitive pricing options.
• Coordinate with internal teams and external vendors to clarify pricing, routing, transit times, and service requirements.

2. Sales Coordination & Conversion Support

• Coordinate closely with the sales team on daily RFQ updates and quotation priorities.
• Support the sales team in preparing commercial proposals and pricing strategies.
• Track RFQs, quotations, follow-ups, and booking status to improve RFQ-to-booking conversion.
• Follow up with customers and internal stakeholders regarding open business opportunities.
• Maintain visibility of pending, won, lost, and converted RFQs.
• Provide pricing and service information to support sales negotiations.

3. Customer Communication & Service

• Handle customer inquiries professionally through email and telephone.
• Provide timely information regarding freight rates, schedules, transit times, shipment status, and service availability.
• Provide proactive shipment updates and communicate operational exceptions to customers.
• Build and maintain strong customer relationships through timely responses and effective coordination.
• Handle customer complaints and coordinate internally for prompt resolution.
• Ensure customer requirements are accurately communicated to relevant internal teams and service providers.

4. Shipment Tracking & Issue Resolution

• Track and trace shipments using internal systems, carrier portals, and logistics platforms.
• Monitor shipment milestones and proactively identify potential delays or exceptions.
• Coordinate with shipping lines, airlines, transporters, overseas agents, and other service providers to resolve shipment-related issues.
• Escalate operational bottlenecks and delays to the appropriate teams.
• Follow up on pending actions until satisfactory resolution and closure.
• Maintain accurate shipment-related records and communication history.

5. Reporting, CRM & MIS Management

• Maintain accurate CRM/ERP records for RFQs, quotations, customer interactions, shipment updates, and booking status.
• Ensure proper CRM hygiene, documentation, and timely updating of records.
• Prepare and share daily and weekly MIS reports with management and sales teams.
• Track key sales and pricing metrics, including RFQ volumes, quotation turnaround time, conversion rates, and lost opportunities.
• Analyze pricing trends, customer requirements, and operational performance.
• Identify process gaps and recommend improvements to enhance pricing efficiency and sales conversion.

Key Skills & Competencies:

• Minimum 3+ years of experience in Freight Forwarding / Logistics industry
• Hands-on experience in freight pricing, RFQ handling, and quotation management
• Understanding of Ocean Freight (FCL/LCL), Air Freight, and logistics processes
• Strong coordination, communication, and follow-up skills
• Experience working with CRM tools and MS Excel