Presales

Key Responsibilities:

• Handle inbound and outbound calls with prospective customers.
• Understand customer requirements, budget and purchase preferences.
• Qualify leads and generate/schedule site visits for the Sales team.
• Follow up with leads and maintain regular customer engagement.
• Update lead status, interactions and follow-ups in CRM.
• Coordinate with Sales and Marketing teams for lead conversion.
• Maintain daily/weekly MIS and track lead-to-site-visit conversions.
• Handle customer queries and objections professionally.